RMIT
education
ELASupportOfficer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ELA Support Officer at RMIT. Skills: student support, database systems, communication skills. Provide operational and student support. Respond to escalated student and educator enquiries”
What You'll Achieve.
improve access, participation, retention and success for all RMIT students
Industry & Context.
Fixed Term position until 31/12/2026, Extension subject to funding availability, may be required to work and/or be based at other campuses
What They're Looking For.
Must Have
Demonstrated understanding of the experiences that young people with a disability, mental health and/or medical condition may have during educational and life transitions, Demonstrated ability to develop and deliver information, resources and advice to build the capacity of others in support of people with a disability undertaking educational and life transitions, Proficient in the use of complex database systems, Demonstrated knowledge and application of appropriate behaviours when engaging with children, including children with a disability and from culturally and/or linguistically diverse backgrounds, Working with Children Check, National Police Check
What You'll Do.
Provide operational and student support
Respond to escalated student and educator enquiries
Assess student documentation for ELS eligibility
Provide interim support to students
Implement provisional Equitable Learning Plans
Refer students to appropriate services
Undertake routine administrative functions
How You'll Work.
Team & Collaboration
Work in partnerships with students, academics, professional staff, industry and the community
Communication Scope
communication skills; verbal communication
Full Job Description
## Overview: * **********Full-time********,********Fixed Term position until******** 31/12/2026 - ****Extension subject to funding availability.** * **Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements** * **Based at the********Melbourne CBD********campus,********but may be required to work and/or be based at other campuses of the University****** **About The Position:** The fixed-term Support Officer provides additional operational and student support to the Equitable Learning Services (ELS) team during periods of increased demand, particularly during peak student engagement times throughout the academic year. The role responds to escalated student and educator enquiries, assesses student documentation for ELS eligibility, and provides interim support to students awaiting appointments with an ELS Advisor. This may include implementing provisional Equitable Learning Plans with limited reasonable adjustments and referring students to appropriate internal or external support services. The role also undertakes routine administrative and operational functions beyond the scope of the Student Services Support Officer. To be successful in this position, you’ll have: • Demonstrated understanding of the experiences that young people with a disability, mental health and/or medical condition may have during educational and life transitions. • Demonstrated ability to develop and deliver information, resources and advice to build the capacity of others in support of people with a disability undertaking educational and life transitions. • Strong communication skills, both verbal and information technology. • Proficient in the use of complex database systems and able to advise on continuous improvements at a process and systems level. • Demonstrated knowledge and application of appropriate behaviours when engaging with children, including children with a disability and from culturally and/or linguistically diverse backgrounds. **Please Note: Appointment
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