RTX
Aerospace and Defense
EHROCustomerServiceManager
“EHRO Customer Service Manager at RTX. Skills: Customer Service Management, Aerospace Repair, Team Leadership. Lead the customer service team interacting directly with. Lead the strategy of how customers interact with”
Industry & Context.
Root cause analysis
U. S. citizenship
What They're Looking For.
Must Have
Advanced Degree and 7+ years of Operations, Program Management, Supply Chain, Materials Management, Engineering, Manufacturing, Aerospace, Aftermarket or Aviation Maintenance, Bachelor's degree and 10+ relevant industry, Associate's degree and 12+ years of relevant industry, High School diploma or Military / Technical Training and 14+ years of relevant industry experience, U. S. citizenship is required
Nice to Have
Degree in STEM, Engineering, Supply Chain, Business or Project Management, Proven ability to lead mentoring, coaching, developing talent and motivate teams, Business bargaining unit / union workforce experience a plus, Operations experience in Aftermarket Operations (AMO) or Overhaul and Repair (MRO) areas ideally within Engine Center (DAT) part repair environment, Familiarity with airline engine maintenance costs, contracts, and financial details, Working knowledge of Pratt & Whitney shop practices, quality standards, processes and procedures, Technical knowledge of Pratt & Whitney’s Engines Repair and Repair Center business, Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, QCPC and RCCA), Organizational, project management and statistical analysis skills, Experience using Microsoft Office, SAP, MRP materials management, and Smartsheets, Ability to work and effectively communicate with all levels of management, shop personnel and customers, Proven ability to interface directly with outside customers
What You'll Do.
Lead the customer service team interacting directly with
Lead the strategy of how customers interact with
Manage the tactical decisions to resolve any customer
Lead the team through how to deliver news
Manage and improve the quoting and catalog process
Ensure customers know EHRO capabilities and repair offerings
Grow and develop the customer service team
Ensure appropriate support level across entire customer base
Collaborate with site leadership on initiatives to support
Collaborate with site leadership on initiatives to support
How You'll Work.
Team & Collaboration
Site leadership; Shop floor personnel; Customers
Communication Scope
Customer communication
Process & Methodology
Project Management
Applying for this EHRO Customer Service Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about RTX?
Real rants from real employees. Read before you apply.