EFTServicesSpecialist

**_Location:_** 324 N. 4th Street Indiana, PA 15701 ** _Hours:_** Monday - Friday: 8:00AM-5:00PM (Additional hours as necessary to meet the objectives of the department) **_Function_****:** Performs various administrative and clerical duties in support of the bank’s operations function, as well as various balancing duties with respect to systems and/or application reconciliation. **_Duties and Responsibilities:_** Directly responsible for performing all the following EFT * Balances and processes transactions to the General Ledgers for Visa Clearing, Visa Suspense, ATM Pending, ATM Clearing, ATM Deposits, ATM Withdrawals, ATM Over and Short, and other associated general ledger accounts. * Performs all necessary verification, maintenance, and settlement for cardbase accounts and properly records entries for retention. Prepares proper documentation per ATM requirements for corrections on foreign card accounts as well as making corrections on S&T accounts for internal card errors. * Assists with reporting and monitoring of ATM terminal functionality and terminal settlement. Collects ATM Balance Worksheets received daily by email and ensures documentation is retained in the appropriate place for the required period of time. * Monitors various FIS reports in relation to the high volumes of ATM and debit card disputes processed via FIS Full Service Disputes Center * Review of various reports to monitor card activity for suspected fraudulent transactions, including daily emails from FIS’s Fraud Alert Management team. Contacts customers via phone to review and verify suspected fraudulent transactions to minimize loss of funds to customers and the Bank. * Process ATM, debit (consumer and business), and HELOC card applications received via the Service Request Manager (SRM) work queue. This includes customer and account verification using IBS Insight and data entry to CMSe. * Process card maintenance requests via the SRM work queue. This includes customer and account verificati