Canva

Education Technology

EducationSolutionsManager

$115–175k ~AI est. Austin, Texas, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Education Solutions Manager at Canva. Skills: Technical integration, Education technology, Customer success. Identify technical blockers. Design scalable solutions”

What You'll Achieve.

Streamline technical integration experience; Enable Canva to support education customers; Expand and strengthen ecosystem; Improve onboarding; Improve adoption; Improve customer success; Drive product improvements; Drive operational efficiency

Industry & Context.

Education Technology
Problems you'll solve

Solve complex challenges; Identify technical blockers; Design scalable solutions; Troubleshoot issues; Identify and solve challenges; Systems thinking; Identify scalable solutions; Troubleshoot customer issues

Eligibility Requirements

Work flexibly across time zones

What They're Looking For.

Must Have

Deep experience with authentication, Deep experience with identity management, Deep experience with rostering, Deep experience with LMS platforms, Deep experience with enterprise software integrations, Comfortable discussing SAML, Comfortable discussing OAuth, Comfortable discussing OIDC, Comfortable discussing SCIM, Comfortable discussing LTI, Comfortable discussing OneRoster, Comfortable discussing APIs, Comfortable discussing enterprise provisioning systems, Translate complex technical concepts, Build relationships across customers, Build relationships across partners, Build relationships across internal teams, Navigate a wide variety of stakeholders, Systems thinking, Identify scalable solutions, Troubleshoot customer issues, Collaborate with engineers, Present recommendations to leadership, Willing to work flexibly across time zones

Nice to Have

Experience with Python and machine learning frameworks, Experience with cloud-native distributed architectures

What You'll Do.

Identify technical blockers

Design scalable solutions

Shape product improvements

Support education customers at scale

Serve as trusted technical advisor

Work with engineers to scope solutions

Deliver solutions for unique environments

Deliver solutions for custom technology stacks

Own technical aspects of partner relationships

Expand ecosystem of integrations

Strengthen ecosystem of integrations

Identify and solve technical onboarding challenges

Solve integration challenges for education customers

Partner with Product teams

Partner with Engineering teams

Design scalable solutions

Implement scalable solutions

Improve customer success

Act as technical lead

Support discovery for custom solutions

Support design for custom solutions

Support testing for custom solutions

Support rollout of custom solutions

Manage technical relationships with partners

Resolve integration-related issues

Translate customer requirements

Provide actionable product feedback

Influence Canva's education integration roadmap

Identify patterns across customer requests

Identify patterns across technical challenges

Drive product improvements

Drive operational efficiency

How You'll Work.

Team & Collaboration

Partner across Product; Partner across Engineering; Partner across Support; Partner across Sales & Success; Collaborate with engineers; Work with internal teams

Communication Scope

Clear guidance; Practical guidance

Full Job Description

Join the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What you’d be doing in this role As Canva scales its impact across education globally, we're looking for an Education Solutions Manager to help streamline the technical integration experience for school districts, ministries of education, universities, and strategic education partners. You'll partner across Product, Engineering, Support, and Sales & Success teams to solve complex challenges related to authentication, SSO, rostering, provisioning, and learning management system (LMS) integrations. You'll identify technical blockers, design scalable solutions, and help shape the processes, documentation, and product improvements that enable Canva to support education customers at scale. You'll also serve as a trusted technical advisor for customers with complex integration needs, leading discovery, troubleshooting issues, and working with engineers to scope and deliver solutions for unique environments and custom technology stacks. In addition, you'll own the technical aspects of Canva's relationships with key education technology partners, helping expand and strengthen our ecosystem of authentication, rostering, and LMS integrations. At the moment, this role is focused on: * Identifying and solving technical onboarding and integration challenges for education customers around the world, particularly related to SSO, authentication, rostering, provisioning, and LMS connec

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