Glossier
Editor,Brooklyn
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Editor, Brooklyn at Glossier. Skills: customer experience, teamwork, operational excellence. ensure the customer experience lives through with our product, its presentation, packaging, and care. inspire and create exceptional experiences for our customers”
What You'll Achieve.
meeting and exceeding business objectives; strengthen our team’s abilities when assisting customers with any and all inquiries
Industry & Context.
Ability to work a flexible schedule, including evenings, weekends, and holidays required.
What They're Looking For.
Must Have
Ability to work a flexible schedule, including evenings, weekends, and holidays required.
Nice to Have
Prior experience with POS (point of sale) or inventory management systems a plus., 2+ years of experience in a fast-paced retail or hospitality environment a plus.
What You'll Do.
ensure the customer experience lives through with our product
inspire and create exceptional experiences for our customers
collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless
help set the tone for the overall culture within the store team
trained in all aspects of the store operation
including our customer-facing and back-of-house operations
assist with coverage and will be equipped to work in both environments
front and back of the house
embody Glossier’s core values
model and coach Glossier’s customer experience principles
become an expert on the entire portfolio of products
lead inclusive and interactive product engagement
lead meaningful customer interactions with a hospitality mindset during in-store events
focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives
develop and nurture relationships with new and repeat customers
master all of our customer service expectations
monitor customer feedback
become a brand ambassador
operate with optimism and joy
share sustained excitement with the Glossier community on product launches
be a safety champion for all
partner with store leadership to effectively communicate feedback on inventory logistics
and customer feedback
serve as a product guru and an added resource for product demonstrations
take pride and careful care of inventory
and company equipment and technology
adhere to safety standards
restock and replenish inventory
focus on inventory accuracy
and inspect shipment receipts
active participant in visual projects
uphold all uniform standards
become an expert in all operational procedures of the store
observe strict confidentiality
How You'll Work.
Team & Collaboration
Driven by an authentic desire to collaborate and engage with others; As an avid team player, you will collaborate with all members of the store team; collaborate with all members of the leadership and store team in the fulfillment of special projects and/or assignments
Full Job Description
Overview We are a people-powered ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World. Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time. As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all
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