Avery Dennison Corporation

materials science, digital identification solutions, labeling, functional materials, radio-frequency identification (RFID), software applications, branded packaging, home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals, automotive

EDI/EcommerceAssociate

$48–55k Toronto, Ontario, Canada FULL TIME
The Brief

“EDI/Ecommerce Associate at Avery Dennison Corporation. Skills: Order Management, EDI/Ecommerce Operations, Vendor Management, SAP. Perform daily order entry, expediting, and shipment updates. Execute daily shipping and receiving tasks”

What You'll Achieve.

Contribute to a departmental "Ship on Time" rate of 98% or above; Maintain individual "Cuts and Cancels" at below 0.5%; Ensure all assigned vendor emails and inquiries are acknowledged and actioned within the established team turnaround time

Industry & Context.

materials science, digital identification solutions, labeling, functional materials, radio frequency identification (RFID), software applications, branded packaging, home and personal care, apparel, general retail, e commerce, logistics, food and grocery, pharmaceuticals, automotive
Problems you'll solve

proactive approach to problem-solving; Investigate and resolve customer concerns regarding order status, shipping delays, or data errors; Identify opportunities to improve the efficiency of daily operations; provide specific recommendations to the EDI Manager; Analytical & Curious; Predictive & Proactive

What They're Looking For.

Must Have

2–5 years of related experience in customer service, order management, or EDI operations, High School Diploma or equivalent, Working knowledge of SAP or similar ERP, written, verbal, and telephone skills with a focus on professional, "customer-first" interactions, High degree of accuracy in data entry, proactive approach to problem-solving

Nice to Have

Bachelor's degree, familiarity with EDI/API platforms and order management hubs, Hockey & Sports Knowledge, Knowledge of major sports leagues (NHL/NBA/NFL/MLS/MLB)

What You'll Do.

Perform daily order entry

Execute daily shipping and receiving tasks

Perform order fixes within Order Management System

Monitor order flow using SAP and EDI Portal

Manage end-to-end order lifecycle for e-commerce orders

Provide accurate pricing and inventory availability

Respond to vendor inquiries via email or phone

Investigate and resolve customer concerns

Notify customers of supply chain issues

Partner with Operations for order flow alignment

How You'll Work.

Team & Collaboration

Partner with Operations and other departments to ensure order flows align with broader business goals; Support fellow procurement members

Communication Scope

written; verbal; telephone skills; professional; customer-first interactions

Free ATS check

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