Avery Dennison Corporation
materials science, digital identification solutions, labeling, functional materials, radio-frequency identification (RFID), software applications, branded packaging, home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals, automotive
EDI/EcommerceAssociate
“EDI/Ecommerce Associate at Avery Dennison Corporation. Skills: Order Management, EDI/Ecommerce Operations, Vendor Management, SAP. Perform daily order entry, expediting, and shipment updates. Execute daily shipping and receiving tasks”
What You'll Achieve.
Contribute to a departmental "Ship on Time" rate of 98% or above; Maintain individual "Cuts and Cancels" at below 0.5%; Ensure all assigned vendor emails and inquiries are acknowledged and actioned within the established team turnaround time
Industry & Context.
proactive approach to problem-solving; Investigate and resolve customer concerns regarding order status, shipping delays, or data errors; Identify opportunities to improve the efficiency of daily operations; provide specific recommendations to the EDI Manager; Analytical & Curious; Predictive & Proactive
What They're Looking For.
Must Have
2–5 years of related experience in customer service, order management, or EDI operations, High School Diploma or equivalent, Working knowledge of SAP or similar ERP, written, verbal, and telephone skills with a focus on professional, "customer-first" interactions, High degree of accuracy in data entry, proactive approach to problem-solving
Nice to Have
Bachelor's degree, familiarity with EDI/API platforms and order management hubs, Hockey & Sports Knowledge, Knowledge of major sports leagues (NHL/NBA/NFL/MLS/MLB)
What You'll Do.
Perform daily order entry
Execute daily shipping and receiving tasks
Perform order fixes within Order Management System
Monitor order flow using SAP and EDI Portal
Manage end-to-end order lifecycle for e-commerce orders
Provide accurate pricing and inventory availability
Respond to vendor inquiries via email or phone
Investigate and resolve customer concerns
Notify customers of supply chain issues
Partner with Operations for order flow alignment
How You'll Work.
Team & Collaboration
Partner with Operations and other departments to ensure order flows align with broader business goals; Support fellow procurement members
Communication Scope
written; verbal; telephone skills; professional; customer-first interactions
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