Speedcast
EdgeNetworkEngineer-Level2
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Edge Network Engineer - Level 2 at Speedcast. Skills: RF/Satellite, Satellite Communications platforms, TCP/IP/Networking, Teleport infrastructure, Troubleshooting. Service Desk day to day tasks. Maintaining the Teleport infrastructure”
What You'll Achieve.
Meet or exceed customer expectations; Timely follow-up and resolution of customer requests
Industry & Context.
Analyze customer’s problems and issues; Take appropriate action to resolve problems in a timely manner; Good troubleshooting skills
Work on diverse projects, Work in the field (option)
What They're Looking For.
Must Have
Knowledge of RF/Satellite, Knowledge of Satellite Communications platforms (iDirect, Newtec, etc), Knowledge of TCP/IP/Networking, Familiar with Ticketing Systems, Comfortable dealing with 3rd party contractors, Comfortable working alone, Ability to prioritize and handle multiple tasks simultaneously, Good troubleshooting skills, Good written and spoken English skills
What You'll Do.
Service Desk day to day tasks
Maintaining the Teleport infrastructure
monthly) Maintenance checks and troubleshooting of RF/Satellite equipment
Analyze customer’s problems and issues
Take appropriate action to resolve problems in a timely manner to meet or exceed customer expectations
Track customer reported problems following Incident Management Procedures
Effectively work with the Customer Support Centre and 2nd
and 3rd level support groups as needed for ticket resolution
Ensure timely follow-up and resolution of customer requests following established severity level guidelines
How You'll Work.
Team & Collaboration
Effectively work with the Customer Support Centre and 2nd, and 3rd level support groups as needed for ticket resolution; Work with clients and colleagues all over the world; Work across departments to gain new skills and valuable experience; One team, one dream mentality
Communication Scope
Good written and spoken English skills
Full Job Description
Edge Network Engineer - Level 2 **Tasks include, but not limited to:** * Service Desk day to day tasks. * Maintaining the Teleport infrastructure including Routine (daily, weekly, monthly) Maintenance checks and troubleshooting of RF/Satellite equipment * Analyze customer’s problems and issues. * Take appropriate action to resolve problems in a timely manner to meet or exceed customer expectations. * Track customer reported problems following Incident Management Procedures. * Effectively work with the Customer Support Centre and 2nd, and 3rd level support groups as needed for ticket resolution. * Ensure timely follow-up and resolution of customer requests following established severity level guidelines. **Requirements:** * Knowledge of RF/Satellite * Knowledge of Satellite Communications platforms (iDirect, Newtec, etc) * Knowledge of TCP/IP/Networking * Familiar with Ticketing Systems * Comfortable dealing with 3rd party contractors * Comfortable working alone * Ability to prioritize and handle multiple tasks simultaneously * Good troubleshooting skills * Good written and spoken English skills **Working at Speedcast:** At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place. We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day. Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new
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