University of Rochester
Healthcare
EDAccessRepresentativeII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ED Access Representative II at University of Rochester. Skills: Patient registration, Customer service, Workflow support. Greet patients. Request patient identification”
What You'll Achieve.
Achieve and maintain proficiency in customer service; Achieve and maintain proficiency in data accuracy; Achieve and maintain proficiency in efficiency of work
Industry & Context.
Problem solving
What They're Looking For.
Must Have
1 year related work experience, High School diploma, High School diploma and 1 year related work experience
Nice to Have
Demonstrated ability to word process documents, Demonstrated skills related to achievement of customer satisfaction, Medical terminology experience
What You'll Do.
Request patient identification
Collect and verify patient demographic and financial information
Initiate the ED medical/financial record
Identify forms needed for specific ED visit
Assemble ED charts for admissions and discharges
Ensure all paperwork is completed and distributed appropriately
Perform duties and achieve and maintain proficiency in
Perform duties and achieve and maintain proficiency in
Perform duties and achieve and maintain proficiency in
Coordinate daily efforts to edit and correct registration
Identify ways to reduce follow-up
repetitive or corrective
Utilize eRecord programs to facilitate work flow
Manage patient tracking system
Ensure correct location of patients within ED
Provide training to other EDAS staff
Act as information resource for all departmental staff
Attend education programs for the department
Ensure an accurate and complete full registration of
Verify insurance for new and self-pay patients
Follow up on hold bill report
Assess the urgency of a situation
Determine the appropriate action
Serve as point person for handling complaints
Answer incoming phone calls in communications center
Route calls as appropriate
Coordinate transportation for discharged or transferred patients
Monitor inventory of supplies
Witness consent signatures
Pull charts for QA audits
Pull charts for patient care follow up
Manage forms and supplies
Stock forms and supplies
Manage requests from clinical staff
Perform other patient focused tasks
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Support clinical staff; Support departmental activities
Full Job Description
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. _**Job Location (Full Address):**_ 601 Elmwood Ave, Rochester, New York, United States of America, 14642 _**Opening:**_ Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 37.5 Department: 500320 Emergency SMH Work Shift: UR - Evening (United States of America) Range: UR URCA 204 H Compensation Range: $18.50 - $24.98 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job 's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ _**Responsibilities:**_ Coordinates functions associated with visits to the Emergency Department. Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner. Facilitate work flow in the department by supporting clinical staff. **ESSENTIAL FUNCTIONS** * Greets patients to initiate positive experience, requests patient identification, collects and verifies patient demographic and financial information. Initiates the ED medical/financial record and identifies forms needed for specific ED visit. Assembles ED charts for admissions and discharges, ensuring all paperwork is completed and distributed appropriately. Performs duties and achieves and maintains proficiency in the provision of excellent customer service, accuracy of data, and efficiency of work. * Coordinates daily efforts to edit and correct registration and billing errors during full registrat
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