EcosystemTechnicalSupportSpecialist

## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** The CommandCentral Customer Support Team is dedicated to "Solving for safer" by ensuring our technology stands resiliently behind those who protect our communities. In the moments that matter, our mission-critical platform delivers clarity and stability to first responders. We operate as a highly collaborative unit, recognizing that every system optimization we perform directly impacts human safety and operational confidence. ## Job Description We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. In this role, you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Our workspace thrives on inclusive partnership, technical curiosity, and an environment where human ingenuity connects seamlessly with advanced software solutions. **Key Responsibilities:** **Incident Resolution & Collaboration** * Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations * Analyze data to determine the root cause of hardware, networking, or application system issues and document resolutions within internal tracking software * Provide an exceptional customer experience during technical suppo