Sidekick
Retail
EcommerceOperationsCoordinator
Neural analysis suggests this role is
optimal for Mid candidates.
“Ecommerce Operations Coordinator at Sidekick. Skills: Ecommerce Operations, 3PL Coordination, Process Improvement, Customer Service. Monitor daily order flow across 3PLs. Catch stuck orders and exceptions”
What You'll Achieve.
surface patterns back into operational fixes; kill the root cause of repeating CS tickets; turn a return request into a saved sale; surface anomalies
Industry & Context.
kills the root cause of repeating CS tickets; turns a return request into a saved sale
What They're Looking For.
Must Have
3+ years in operations, logistics, fulfillment, or e-commerce coordination, Hands-on Shopify or e-commerce platform experience (managing orders, products, inventory, basic store admin), CS queue experience with a professional tone under pressure, Comfortable juggling an inbound container issue, a CS escalation, and an inventory reconciliation in the same hour, Reliable and self-directed in a remote environment, Genuine curiosity about our products: how they’re built and used, Comfort across Shopify, a help desk platform (Gorgias, Zendesk, Commslayer, Re: amaze), spreadsheets, and 3PL portals, written communication and a bias toward documenting the work, not just doing it
Nice to Have
Sales instincts: saving returns and moving wholesale leads forward, Hands-on Amazon Seller Central experience, Automation tooling experience, Health, wellness, fitness, or recovery category background, Basic SQL or spreadsheet formulas beyond VLOOKUP
What You'll Do.
Monitor daily order flow across 3PLs
Catch stuck orders and exceptions
Liaise with 3PLs on damaged units
Coordinate inbound shipments and track containers
Follow up on discrepancies
Keep inventory records clean
Maintain accurate inventory data
Partner on reorder timing
Pull operational reports
Work tickets in Commslayer
Offer the right solution for returns
Reconcile credit notes
Invoice and process sales orders
Keep accounting and inventory systems clean
Improve Commslayer automation
How You'll Work.
Team & Collaboration
Cross-functional coordination; Liaise with 3PLs; Partner on reorder timing; Work alongside the CS team
Communication Scope
written communication
Full Job Description
### About Sidekick Sidekick helps people recover faster from persistent injuries. Trusted by Olympic champions and everyday athletes, our products are featured in Men’s Health and Running Magazine, with 94% of users finding relief. We’re a Canadian-incorporated DTC brand selling across the US, Canada, UK, and internationally. ### The Role We’re hiring an Ecommerce Operations Coordinator to be the connective tissue between our supply chain, our 3PL partners, and our customers. You’ll spend roughly 60 - 70% of your time in operations (order flow, 3PL coordination, inventory, process improvement) and 30 - 40% in the customer service queue, surfacing patterns back into operational fixes. We’re not looking for someone to keep the lights on. We want someone who sees friction in a process and rebuilds it, kills the root cause of repeating CS tickets, and turns a return request into a saved sale when the opportunity is there. ### Who You Are The technical skills here are learnable. What matters most is how you think: * **Ownership.** When something’s broken (a 5% inventory variance, a recurring CS ticket, a stuck container), you don’t just patch it. You find the root cause and fix it so it doesn’t happen again. * **Curiosity.** You want to know why yourself. Why is the variance different every week? Why does this ticket keep coming back? You go look instead of waiting to be told. * **Reliable and organized.** You can hold a lot of moving pieces without dropping any of them, and you follow through until something is actually resolved. ### What You’ll Do * **Order flow & 3PL coordination.** Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects. * **Inbound & inventory.** Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate
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