Hadley Designs
Retail
EcommerceFulfillment&OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Ecommerce Fulfillment & Operations Manager at Hadley Designs. Skills: Shopify operations, Customer experience, Order fulfillment, Process automation. Own Shopify store operations. Own customer experience”
What You'll Achieve.
Reduce support ticket rate; Reduce reshipment rate; Zero compliance issues; Implement AI automation weekly; Zero reported issues with broken links; Zero reported issues with incorrect promotions; Zero reported issues with inaccurate information; Orders flow cleanly; Customers feel confident; Solve problems before they scale
Industry & Context.
Problem solving; Troubleshooting workflows
What They're Looking For.
Must Have
2 to 5 years of experience managing Shopify store operations, Hands-on experience with order management, Hands-on experience with fulfillment, Hands-on experience with customer service, Understand Shopify apps, Understand backend systems, Understand troubleshooting workflows, Build systems, not just solutions
Nice to Have
Experience with Shopify Flow, Experience with Gorgias
What You'll Do.
Own Shopify store operations
Own customer experience
Eliminate site inconsistencies
Standardize shipping communication
Standardize split shipment communication
Standardize pre-order communication
Build SOPs for operational workflows
Document SOPs for operational workflows
Implement systems to reduce manual work
Implement automations to reduce manual work
Implement systems to reduce customer confusion
Implement automations to reduce customer confusion
Respond to customer inquiries
Process cancellations
Process order updates
Triage support tickets
Resolve support tickets
Identify patterns in customer feedback
Recommend improvements
Ensure communication clarity
Ensure communication accuracy
Ensure communication alignment
Resolve failed orders
Resolve inventory issues
Resolve discrepancies
Coordinate with fulfillment teams
Ensure timely delivery
Manage split shipments
Manage out-of-stock scenarios
Track missing packages
Resolve missing packages
Track delayed packages
Resolve delayed packages
Audit website for broken links
Audit website for incorrect pricing
Audit website for outdated promotions
Ensure consistency across product pages
Ensure consistency across landing pages
Ensure consistency across collections
Validate shipping messaging
Validate pre-order messaging
Support promotion setup
Ensure backend promotion accuracy
Build SOPs for recurring workflows
Identify workflow inefficiencies
Implement automation using Shopify Flow
Optimize customer service platforms
Improve post-purchase experience
Improve operational workflows
Support system cleanup
Support tool evaluation
Deliver Shopify performance reports
Track funnel performance
Ensure data accuracy for decision-making
Maintain ADA compliance
Maintain privacy policy compliance
Maintain tracking regulation compliance
Review product pages for compliance risks
Review campaigns for compliance risks
Ensure required tools are functioning
Ensure required disclosures are functioning
Stay updated on platform policies
Stay updated on platform changes
Identify repetitive tasks
Convert tasks into automated workflows
Use AI tools to improve customer service efficiency
Use AI tools to improve operations efficiency
Build prompt libraries
Build scalable systems
Reduce manual workload
How You'll Work.
Team & Collaboration
Cross-functionally
Communication Scope
Written communication
Full Job Description
### **Ready to build something that truly matters?** Every parent wants clarity, confidence, and connection when it comes to their child’s learning. They want to feel proud of the choices they make and trust the tools they bring into their home. At Hadley Designs, we make that possible by creating products that turn everyday moments into meaningful learning experiences. But none of that works without a seamless, trustworthy customer experience. A store that runs flawlessly. Messaging that is clear. Operations that feel effortless to the customer. That’s where you come in. ### **About Hadley Designs** Hadley Designs is a family-founded, female-led brand redefining early education through creativity, beauty, and connection. We believe learning should be fun and engaging. We don’t just sell products, we shape futures. Our mission is to create screen-free, hands-on learning tools that build confidence, spark curiosity, and bring families closer together. Every product we design is rooted in purpose. Beautiful design creates better learning, and every detail matters. From the first click to the moment a child lights up with understanding, we are committed to delivering an experience families can trust. ### **About the Role** **Ecommerce Fulfillment & Operations Manager** _Also known as: Shopify Operations Manager | Ecommerce Operations Lead | Customer Experience Operations Manager_ This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end. Your mission is simple and powerful. Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase. ### **Your Core Focus** * Take full ownership of Shopify store operations and customer experience * Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging * Standardize shipping, split shipment, and pre-order communication
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