EcommerceDataAnalyst

Data Analyst | Ecommerce Partner Success Analytics | Hybrid Working | Hatfield We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology. About the Role As an Ecommerce Data Analyst (A2) within the Partner Success Analytics team, you will generate critical insights across the full customer journey, from how shoppers discover and browse to how they purchase, retain, and engage with the platform. Operating at the intersection of ecommerce, commercial strategy, and product analytics, your work will help a diverse set of global retail partners understand platform performance, identify growth opportunities, and deliver stronger business results. In this role, you will collaborate closely with product, commercial, and data engineering teams to solve complex problems spanning digital storefronts, fulfilment, and last-mile delivery. You will take ownership of translating deep analytical findings into clear, actionable narratives for diverse stakeholders. This is a fantastic opportunity to leverage data, statistics, and modern tooling to directly influence the digital customer experience and shape commercial decision-making on an international scale. Key Responsibilities Build cohort analysis, customer segmentation, and lifetime value modelling to deepen the understanding of shopper behaviour. Analyse customer journeys and funnel drop-offs to surface actionable improvement opportunities across the platform. Track and interpret core ecommerce metrics, including Conversion Rate, Average Order Value, Frequency, and Churn, translating trends into clear narratives for stakeholders. Evaluate feature performance, feature uptake, pricing structures, and promotional mechanics