Paired
eCommerce
eCommerceCustomerSupport&SalesSpecialist
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“eCommerce Customer Support & Sales Specialist at Paired. Skills: Customer Support, Sales, Communication, Problem Solving. Respond to customer inquiries. Manage support requests”
What You'll Achieve.
Drive revenue; Increase customer lifetime value; Strengthen brand loyalty; Increase conversion rates
Industry & Context.
Critical thinking; Problem-solving
Remote work
What They're Looking For.
Must Have
2+ years of experience in customer service with a sales or revenue-driven component, Proven ability to balance high-volume support with sales objectives, communication skills (written and verbal) with the ability to be both empathetic and persuasive, Demonstrated ability to convert leads, upsell, or drive repeat business, critical thinking and problem-solving skills, Highly organized, detail-oriented, and able to multitask in a fast-paced environment, Comfortable working independently in a remote setting
Nice to Have
Experience in eCommerce environments strongly preferred, experience with Klaviyo, Postscript, or similar is a plus
What You'll Do.
Respond to customer inquiries
Manage support requests
Analyze customer issues
Provide effective solutions
Document customer interactions
Build relationships with customers
Identify upsell opportunities
Re-engage existing customers
Deliver sales communication
Maintain accurate records
Track customer interactions
Ensure alignment with processes
Provide feedback for improvements
How You'll Work.
Communication Scope
Written communication; Verbal communication; Empathetic communication; Persuasive communication; Sales communication
Full Job Description
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location. ### About the Client Our client is a B2B Voice AI solutions company that helps businesses automate and streamline their customer interactions, lead handling, and appointment scheduling using AI-driven voice technology. ### **About the Role** We are seeking dedicated Customer Service Representatives (CSRs) with a strong sales mindset to join our support team. This role goes beyond traditional support—you will manage a high volume of customer inquiries and tickets while also identifying opportunities to drive revenue through upselling, repeat purchases, and B2B outreach. The ideal candidates are proactive problem solvers with excellent interpersonal and communication skills, capable of delivering personalized, empathetic support while contributing to sales growth. You will play a key role on the front lines of the customer experience, helping resolve concerns, increase customer lifetime value, and strengthen brand loyalty. Key Responsibilities Customer Service & Communication * Respond promptly, professionally, and empathetically to customer inquiries via email, chat, and support tickets * Manage high-volume support requests with efficiency, accuracy, and attention to detail * Analyze customer issues, diagnose concerns, and provide effective solutions or escalate when needed * Maintain thorough documentation of all customer interactions in the support system * Build strong relationships with customers by delivering personalized, brand-aligned support Sales & Revenue Generation * Identify opportunities to upsell or cross-sell products during customer interactions * Re-engage existing customers to drive repeat purchases (e.g., post-de
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