Company
Healthcare
EBTechCustomerSuccessSpecialist(EmployeeNavigator)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“EB Tech Customer Success Specialist (Employee Navigator). Skills: Customer Success, Employee Benefits, Platform Support. Serve as subject matter expert. Support client meetings”
Industry & Context.
Root cause analysis; Troubleshoot issues
What They're Looking For.
Must Have
2–5 years of experience in benefits technology, Direct experience working with Employee Navigator, Familiarity with benefits enrollment, Familiarity with eligibility management, Familiarity with platform configuration, Proficiency with Microsoft Office Suite, Proficiency with web-based systems, Proficiency with database-driven systems, Ability to manage deadlines, Ability to manage multiple priorities, Ability to quickly learn new systems, Ability to adapt to evolving processes, High level of discretion, Ability to handle confidential information
Nice to Have
Hands-on exposure to Employee Navigator
What You'll Do.
Serve as subject matter expert
Support client meetings
Support internal discussions
Manage client implementations
Support client implementations
Manage client configurations
Support client configurations
Manage platform maintenance
Support platform maintenance
Perform root cause analysis
Identify platform issues
Troubleshoot platform issues
Resolve platform issues
Identify enrollment issues
Troubleshoot enrollment issues
Resolve enrollment issues
Identify eligibility issues
Troubleshoot eligibility issues
Resolve eligibility issues
Support open enrollment cycles
Validate open enrollment
Resolve open enrollment issues
Troubleshoot post-enrollment issues
Respond to client inquiries
Collaborate with internal teams
Collaborate with external stakeholders
Contribute to continuous improvement
Recommend process enhancements
Recommend workflow enhancements
Recommend system configuration enhancements
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Collaborate with external stakeholders
Communication Scope
Client meetings; Internal discussions
Process & Methodology
Manage deadlines, Manage multiple priorities
Full Job Description
## Accountabilities Serve as a subject matter expert for the Employee Navigator platform, supporting client meetings and internal discussions with technical guidance and insights. Manage and support moderately complex client implementations, configurations, and ongoing platform maintenance following established SOPs and best practices. Perform root cause analysis to identify, troubleshoot, and resolve platform, enrollment, and eligibility issues in a timely manner. Support open enrollment cycles, including testing, validation, issue resolution, and post-enrollment troubleshooting activities. Respond to client inquiries related to benefits administration, system functionality, and enrollment processes with professionalism and accuracy. Collaborate with internal teams and external stakeholders to ensure platform performance, data integrity, and compliance requirements are met. Contribute to continuous improvement efforts by recommending enhancements to processes, workflows, and system configurations. Requirements This role requires experience in employee benefits technology or benefits administration platforms, with hands-on exposure to Employee Navigator strongly preferred. Candidates should bring strong technical aptitude, attention to detail, and a client-focused mindset, along with the ability to manage deadlines and multiple priorities. 2–5 years of experience in benefits technology, HR systems, or software implementation roles. Direct experience working with Employee Navigator required. Familiarity with benefits enrollment, eligibility management, and platform configuration. Strong proficiency with Microsoft Office Suite and web-based, database-driven systems. Excellent communication skills with a professional and customer-service-oriented approach. Strong attention to detail with the ability to manage strict deadlines and multiple tasks. Ability to quickly learn new systems and adapt to evolving processes. High level of discretion and ability to handle confiden
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