EAS Specialist III
EASSpecialistIIICAN
“EAS Specialist III - CAN at EAS Specialist III. Skills: Enterprise Application Support, IT technical analyst, cloud-based environments, SaaS architectures, performance monitoring, problem diagnosis, trend analysis, tool development, software installation and upgrades, incident management, coaching and mentoring. ensure the proper functioning of live, operational, customer-facing environments. maintains availability and monitors performance”
Industry & Context.
diagnosing problems; problem solving; analyzing trends in data and reporting on anomalies
rotational schedule on weekdays and weekends, overnight work hours, 1st, 2nd and 3rd/overnight shifts, on-call supporting a 24/7 production environment, monthly overnight weekday/weekend hours for UAT and PROD instances, weekend and overnight shifts
What They're Looking For.
Must Have
Associate's degree (or equivalent experience) in Computer Science or related field, 3 years of experience with technical analysis or related experience, Must be 18 years of age or older
Nice to Have
Bachelor's degree in Computer Science or related field, 2 years of experience with technical analysis, Advanced knowledge on managing/coaching peers and documenting day-to-day operational activities (i. e. SOP’s) of a production environment, Ability to support, implement/install and document software releases for overnight weekdays and/or weekends according to the schedule by release management teams, Experience supporting, problem solving and managing software and network incidents within incident management guidelines ensuring the resolution of business critical and time sensitive issues, Programming experience is a definite asset
What You'll Do.
ensure the proper functioning of live
customer-facing environments
maintains availability and monitors performance
developing new tools to support the platform
Coordinate with other teams on preparation and installation of new software and making upgrades to ITMS system
mentoring and coaching to improve team members skill set
Prepare ITMS environment plan for releases
coordinate and collaborative implementation for updates of the ITMS software
training and mentoring coworkers/peers
Active monitoring and review of production applications for performance and accuracy
Independent work analyzing trends in data and reporting on anomalies
Managing the day-to-day operational activities and coordinate them with rest of team
Coordinate daily activities with the team
include SOP and communication documentation
How You'll Work.
Team & Collaboration
Cooperative troubleshooting and analytic work with other technical members and members of Development, QA and Support teams; Coordinate with other teams on preparation and installation of new software and making upgrades to ITMS system; coordinate and collaborative implementation for updates of the ITMS software; Team lead backing up department manager when required; coordinate them with rest of team when is required; Coordinate daily activities with the team
Communication Scope
communication documentation
Process & Methodology
ITMS environment plan for releases, coordinate and collaborative implementation for updates
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