EarlyResolutionOfficer

About Netwealth Netwealth isn't just a company. We're shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more, and we're proud to be recognised as one of Australia's most innovative FinTech businesses. Since 1999, we've grown rapidly by challenging the status quo. We move fast, think big, and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact. But what truly sets us apart? Our people. We're a team of curious, optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity, and agility, and we believe in creating an environment where you can do your best work, grow your career, and feel part of something meaningful. If you're looking for a place where your ideas matter, where innovation is celebrated, and where you can help shape a brighter financial future, join us at Netwealth. The opportunity Are you someone that values being genuine, collaborative and curious? In this role you'll play a key part in resolving customer complaints early, fairly and efficiently. You’ll take ownership of customer queries at the earliest stage, working to understand what’s happened and resolve matters, often within five days, before they escalate. It’s fast-paced, sometimes challenging, but incredibly rewarding when you can turn a difficult situation into a positive experience. You’ll spend your time speaking with customers, investigating issues with internal teams, and delivering outcomes that are fair, consistent and aligned with regulatory requirements. Along the way, you’ll keep a close eye on patterns and trends, helping the business learn and continuously improve. We do the right thing for our customers, support each other, and are always looking for better ways to work. Why this role is a great next step for you - You’ll join a tight-knit team of six, with real support from