Spring Health
Mental Healthcare
EAPManagementConsultant(Temporary)
Neural analysis suggests this role is
optimal for Mid candidates.
“EAP Management Consultant (Temporary) at Spring Health. Skills: Management consultation, Critical incident response, EAP protocols. Provide management consultation. Coordinate critical incident response requests”
What You'll Achieve.
Enhances employee wellbeing and workplace effectiveness; Meet speed to answer service level agreement requirements; Ensure safety of employees and continuation of treatment; Generate a net positive ROI for employers
Industry & Context.
Identify and problem-solve issues that serve as a barrier or disruption to care
Work from 7am-3pm ET
What They're Looking For.
Must Have
LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required), EAP experience, Crisis management and SUD experience, Experience delivering and coordinating critical incident response required, Familiarity with basic terminology and concepts used in employee assistance/human services programs, Experience working with diverse populations, Knowledge of healthcare settings and community resources, Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks, Excellent written and verbal communication skills, Able to go above and beyond and to multi-task and context switch
Nice to Have
SAP qualified preferred, CEAP certification preferred, Supervisory experience and/or experience working with management and human resource professionals preferred, bilingual preferred
What You'll Do.
Provide management consultation
Coordinate critical incident response requests
Deliver virtual critical incident response requests
Complete management referral intakes
Assure appropriate placement of management referred employees
Provide guidance regarding EAP protocols
Complete daily shifts on an incoming queue
Meet speed to answer service level agreement requirements
Provide follow-up to monitor employee compliance
Provide feedback to supervisors
Confirm necessary paperwork is in place
Coordinate follow-up with treatment providers
Provide limited after care monitoring
Assess for risk and manage member and organizational crises
Provide in-the-moment support
Identify and problem-solve issues that serve as a barrier or disruption to care
Act as a subject matter expert on the key customer
Maintain accurate and complete documentation
How You'll Work.
Team & Collaboration
Work with account human resource representatives, management, and employees; Provide guidance regarding EAP protocols to counselors working with employees; Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers; Confirm that necessary paperwork is in place to both providers, HR/Managers; Support the navigation team supporting the customer
Communication Scope
Excellent written and verbal communication skills
Full Job Description
Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. BOB Management Consultation is a unique and exciting opportunity within Spring Health high quality consultations regarding workplace concerns to account human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager. What you’ll be doing: ● Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 7am-3pm ET, but you may sit out of any time zone. ● Coordinate critical incident response requests ● Deliver virtual critical incident response requests ● Complete management referral intakes according to established guidelines; as
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