NGP VAN
Technology
EA-ClientSupportSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“EA-Client Support Specialist at NGP VAN. Provide timely responses to inbound support requests. Triage and resolve client issues”
Industry & Context.
Critical thinking; Logical problem-solving ability
No current or future sponsorship for employment authorization
What They're Looking For.
Must Have
1 year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits, Used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization, Excellent oral and written communication skills, Critical thinking, Logical problem-solving ability, Willingness to learn, Professional phone manner, Undying patience, Proven ability to self-motivate, Demonstrated work ethic, Collaboration skills, Proven ability to communicate effectively, particularly with other internal teams, Detail-oriented, Great at following up, Don’t let things slip through the cracks, Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support, Demonstrated history of being a team player
Nice to Have
Experience in customer relations or an equivalent field
What You'll Do.
Provide timely responses to inbound support requests
Triage and resolve client issues
Escalate complex or urgent issues
Takes direction from Leadership
Utilizes internal documentation
Maintains detailed records of client interactions
Participates in team meetings
Participates in skills trainings
How You'll Work.
Team & Collaboration
Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams; Proven ability to communicate effectively, particularly with other internal teams
Communication Scope
Excellent oral and written communication skills; Professional phone manner; Proven ability to communicate effectively
Full Job Description
US Salary: $58,700 # **About Us** NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. # **About the Role** As a member of the NGP VAN Support team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations. Not only will you be supporting Democrats and progressives with your exceptional customer service skills, but you’ll also be getting new customers up and running with our tools. Our staff aren’t just people who do support, they are expert practitioners who make sure our clients are able to accomplish their goals. Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do. This is an entry-level role, with high expectations for responsiveness, empathy, and consistent knowledge development. ** _Essential Position Duties and Responsibilities:_ ** * Provide timely responses to inbound support requests with positivity and user empathy * Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams * Knowledge of primary business line/can support Digital at basic level * Escalates complex or urgent issues according to documented protocols * Takes direction from Leadership to meet team claiming standards * Utilizes internal documentation to deliver accurate support * Maintains detailed records of client interactions and resolutions * Participates in team mee
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