E-FulfillmentLead

Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy. About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Lead role at ABC Legal serves as the entry-level management position, guiding individuals, small team, or project involving direct reports. Leads are responsible for ensuring their team members understand and meet their own objectives. This role requires the ability to manage day-to-day operations, manage employee timecards/scheduling, provide feedback, train employees, conduct and deliver employee reviews, and serve as a point of contact between staff and higher management. Leads may also participate in hiring process for their team and recommend disciplinary actions when necessary. The E-Fulfillment Lead supports the E-Fulfillment Team by resolving escalated issues and training new hires. This role assists the E-Fulfillment Manager with administrative tasks and team management as needed. The primary function of this role is acting as a problem solver and guide to their team. Key Responsibilities: Provide daily operational oversight, resolve day-to-day issues and escalate as appropriate Collect and share new information with team and improve their knowledge base by actively training members in new workflows Track daily team metrics in a spreadsheet and maintain spreadsheet functionality Assist E-fulfillment mana