Soar With Us
e-commerce
EcommerceSeniorAccountManager
“E-commerce Senior Account Manager at Soar With Us. Skills: E-commerce, Account Management, Performance Creative, Paid Social, Client Leadership, Team Management. Own senior relationships across larger, higher-impact accounts. Lead strategic client conversations, performance reviews and planning”
What You'll Achieve.
scaling them; lead high-growth DTC accounts; managing and elevating a pod of Account Managers underneath them; spot upsell, retention and growth opportunities; raise delivery standards across accounts and workflows; support hiring, onboarding and development of AMs; ensure launches are planned, resourced and executed cleanly; maintain consistency across processes and client experience
Industry & Context.
What They're Looking For.
Must Have
4+ years’ experience in agency account management, Proven experience managing or mentoring Account Managers, understanding of performance creative, UGC and launch cycles, Confidence running senior client conversations independently, Commercial awareness — retention, margin, and growth matter to you, Calm authority — clients and teams trust your judgment
Nice to Have
Deeply embedded in the DTC/ecommerce world, Experience with performance creative, Experience with paid social growth, Experience with e-commerce launch cycles, Experience with creative testing velocity, Experience scaling consumer brands, Experience with retention and revenue conversations, Experience with how fast-moving founders operate, Experience working with e-commerce brands, Ability to confidently lead high-growth DTC accounts, Ability to manage and elevate a pod of Account Managers
What You'll Do.
Own senior relationships across larger
higher-impact accounts
Lead strategic client conversations
performance reviews and planning
Guide clients through launches
pivots and scale moments
retention and growth opportunities
Line-manage Account Managers within your pod
Coach AMs on communication
organisation and client ownership
Raise delivery standards across accounts and workflows
onboarding and development of AMs
Oversee UGC and creative workflows across the pod
Ensure launches are planned
resourced and executed cleanly
Act as escalation point for delivery or client risk
Maintain consistency across processes and client experience
How You'll Work.
Team & Collaboration
Collaborate with a world-class team of motivated and high-performing individuals.
Communication Scope
Confidence running senior client conversations independently
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