D2B
Beauty Products
ECommerceCustomerServiceRepresentative(BeautyProducts)
“E-Commerce Customer Service Representative (Beauty Products) at D2B. Skills: Customer service, E-commerce, Beauty products. Respond to customer enquiries promptly. Provide expert product advice”
Industry & Context.
What They're Looking For.
Must Have
2 years of experience in a customer service role within the FMCG or beauty products industry, Hands-on experience with Shopify for order management and customer lookups, Experience using Gorgias or a similar helpdesk platform, Written English communication skills with a warm, on-brand tone, Ability to work independently while collaborating effectively with a remote team across time zones, Customer-first mindset with a high level of empathy, professionalism, and attention to detail
Nice to Have
Experience supporting an Australian or international D2C beauty or skincare brand, Familiarity with Australian consumer expectations and online shopping behaviour, Experience working with or alongside an offshore/onshore hybrid customer service team, Knowledge of beauty and skincare trends relevant to the Australian market
What You'll Do.
Respond to customer enquiries promptly
Provide expert product advice
Manage order-related concerns
Coordinate with Melbourne-based team
Identify and escalate recurring concerns
Maintain accurate customer interaction records
Support team during promotional periods
Stay up to date with product launches
How You'll Work.
Team & Collaboration
Collaborate with a remote team across time zones; Coordinate with the Melbourne-based Customer Service agent and wider team
Communication Scope
Written English communication skills with a warm, on-brand tone
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