E-commerceCustomerServiceRepresentative

MUCH PROSPERITY TRADING INTERNATIONAL, INC. (MPTII) is one of the best suppliers and distributors of value-for-money household products in the Philippines. It all began in 1958 as a sole proprietorship type of family business in Binondo, Manila. Now, more than five decades and three generations later, Much Prosperity Trading expanded as a corporation under the name, “Much Prosperity Trading International, Inc.” on January 25, 2010. With over 50 years in the industry, MPTII is on its way on becoming the best of the best - with products at par with global standards, more professionalized systems, and empowered people. Our House Brand Omega is MPTII's House Brand. Our long tradition, experience, and passion for innovation drive us to develop new products for the Filipino market. Our products have been carefully developed through a product development system and well-packaged to suit the dynamic needs of Filipino families. We’re looking for a reliable and customer-focused E-Commerce Customer Support Representative to join our growing team. Job Responsibilities * Respond to customer inquiries via chat, email, and social media * Handle order concerns, refunds, returns, and delivery follow-ups * Assist customers with product information and order tracking * Coordinate with warehouse and logistics teams to resolve issues * Maintain accurate records of customer interactions * Ensure high customer satisfaction and positive buying experiences * Help monitor reviews and customer feedback across platforms ## Qualifications Qualifications * Previous customer service or e-commerce experience is preferred * Familiarity with platforms such as Shopee, Lazada, TikTok Shop, Shopify, or similar is a plus * Strong problem-solving and multitasking abilities * Detail-oriented and organized * Ability to work independently and as part of a team * Basic computer and internet skills required Nice to Have * Experience using CRM or helpdesk tools * Knowledge of online order fulfillment processes