Much Prosperity Trading International Inc.
E-commerce
EcommerceCustomerServiceRepresentative
“E-commerce Customer Service Representative at Much Prosperity Trading International Inc.. Skills: Customer service, E-commerce, Problem-solving, Multitasking. Respond to customer inquiries via chat, email, and social media. Handle order concerns, refunds, returns, and delivery follow-ups”
What You'll Achieve.
Ensure high customer satisfaction and positive buying experiences
Industry & Context.
problem-solving and multitasking abilities
What They're Looking For.
Must Have
Basic computer and internet skills required
Nice to Have
Previous customer service or e-commerce experience is preferred, Familiarity with platforms such as Shopee, Lazada, TikTok Shop, Shopify, or similar is a plus, Experience using CRM or helpdesk tools, Knowledge of online order fulfillment processes, Social media customer support experience
What You'll Do.
Respond to customer inquiries via chat
Handle order concerns
and delivery follow-ups
Assist customers with product information and order tracking
Coordinate with warehouse and logistics teams to resolve issues
Maintain accurate records of customer interactions
Ensure high customer satisfaction and positive buying experiences
Help monitor reviews and customer feedback across platforms
How You'll Work.
Team & Collaboration
Coordinate with warehouse and logistics teams to resolve issues; Ability to work as part of a team
Communication Scope
Respond to customer inquiries via chat, email, and social media
Applying for this E-commerce Customer Service Representative role?
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