Much Prosperity Trading International Inc.
E-Commerce
EcommerceCustomerServiceRepresentative
“E-commerce Customer Service Representative at Much Prosperity Trading International Inc.. Skills: Customer service, E-commerce support. Respond to customer inquiries. Handle order concerns”
What You'll Achieve.
Ensure high customer satisfaction; Ensure positive buying experiences
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Basic computer skills, Basic internet skills
Nice to Have
Previous customer service experience, E-commerce experience, Familiarity with Shopee, Familiarity with Lazada, Familiarity with TikTok Shop, Familiarity with Shopify, Experience using CRM tools, Experience using helpdesk tools, Knowledge of online order fulfillment, Social media customer support experience
What You'll Do.
Respond to customer inquiries
Handle order concerns
Handle delivery follow-ups
Assist customers with product information
Assist customers with order tracking
Coordinate with warehouse teams
Coordinate with logistics teams
Maintain accurate customer interaction records
Ensure high customer satisfaction
Ensure positive buying experiences
Monitor customer feedback
How You'll Work.
Team & Collaboration
Coordinate with warehouse; Coordinate with logistics
Applying for this E-commerce Customer Service Representative role?
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