LTS
IT
Dynamics365CustomerServiceEngineer/SystemAdministrator
Neural analysis suggests this role is
optimal for Mid candidates.
“Dynamics 365 Customer Service Engineer/System Administrator at LTS. Skills: Dynamics 365 Customer Service, Dynamics 365 administration, Dynamics 365 configuration, Dynamics 365 integration, Tier 2 support. Provide Tier 2 support for Dynamics 365 end-users. user access management”
Industry & Context.
excellent problem-solving skills; analytical and problem-solving skills; Investigate and resolve complex issues
U. S. citizen or permanent resident, able to attain a Tier 4 Public Trust clearance, Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
What They're Looking For.
Must Have
2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365, understanding of Dynamics 365 Customer Service (CRM), Proficiency in troubleshooting and resolving Dynamics 365-related issues, Experience with Dynamics 365 configuration, customization, and integration, Excellent analytical and problem-solving skills, Experience with ITIL processes and practices, communication and interpersonal skills, Ability to work independently and as part of a team, Availability to provide work during core customer hours, 8 AM to 5 PM Eastern, U. S. citizen or permanent resident, able to attain a Tier 4 Public Trust clearance
Nice to Have
Microsoft Dynamics 365 certification, Experience in a fast-paced, customer-oriented environment, Microsoft Azure knowledge, Power Platform knowledge, Experience with monitoring tools like Dynatrace, Experience with Application Insights, prior experience supporting the Department of Veterans Affairs (VA) or other Government agency
What You'll Do.
Provide Tier 2 support for Dynamics 365 end-users
user access management
escalation to Tier 3 support
Investigate and resolve complex issues related to Dynamics 365 applications
Develop and maintain documentation for support processes
Stay up to date with the latest features
and best practices related to Dynamics 365
How You'll Work.
Team & Collaboration
Ability to work as part of a team; communicate effectively with both technical and non-technical team members
Communication Scope
communication and interpersonal skills; communicate effectively with both technical and non-technical team members
Full Job Description
LTS is seeking a highly skilled Dynamics 365 Customer Service Engineer/System Administrator to join our team. The ideal candidate will provide administration, configuration, and diagnostics in Dynamics 365 in support of the Veterans Affairs (VA) enterprise. This role requires strong technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical team members. What you'll do: Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary. Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations. Develop and maintain documentation for support processes, procedures, and solutions. Stay up to date with the latest features, updates, and best practices related to Dynamics 365. What we're looking for: Bachelor’s degree in computer science, information technology, or a related field plus 2 years of experience, 8 years of additional relevant experience may be substituted for education. Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365. Strong understanding of Dynamics 365 Customer Service (CRM) Proficiency in troubleshooting and resolving Dynamics 365-related issues. Experience with Dynamics 365 configuration, customization, and integration. Excellent analytical and problem-solving skills. Experience with ITIL processes and practices and the ServiceNow service management tool Strong communication and interpersonal skills. Ability to work independently and as part of a team. Availability to provide work during core customer hours, 8 AM to 5 PM Eastern Candidate must be a U. S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance. Microsoft Dynamics 365 certification is preferred. Experience in a fast-paced, customer-oriented environment is preferred. Nice to have: Microsoft Azure and Power Platfor
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