Etihad Airways
airline, travel
DutySupervisor-PKX
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“Duty Supervisor - PKX at Etihad Airways. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Resource planning, Continuous improvement, Airport operations, Safety and security management, Customer service delivery. Plan, direct, and supervise the airport operation. Oversee team and service provider performance”
What You'll Achieve.
Financial, customer service, quality, safety, and security objectives are delivered; Adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements; Effective management of safety and security outcomes; On time performance; Adherence to associated targets; Performance against associated KPIs
Industry & Context.
Effective evaluation and decision-making based on conditions, hazards, and threats
Shift environment
What They're Looking For.
Must Have
Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required, Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, Mature personality with outstanding communication skills, Supervisory skills, Passion to deliver service, Balance guest-centric focus and corporate interest while maintaining highest safety and security standards, Coordinating teams and service providers on shift
Nice to Have
Degree level education, Relevant industry experience, Demonstrable knowledge of frontline service delivery and communication skills, Relevant knowledge of aviation, travel industry and/or airport policies
What You'll Do.
and supervise the airport operation
Oversee team and service provider performance
and security objectives are delivered
Supervise all elements of operations while on duty
Oversee all passenger and aircraft handling operations on a shift basis
Ensure adherence to all arrival/departure checklists
company policy/procedures and regulatory requirements
Responsible for the effective management of safety and security outcomes on a shift basis
Ensure all flight editing and special guest requirements are met
Effectively liaise with Guest Control
Network Control and SOC to manage operational disruption recovery
and rehearse station emergency response plan
diversion/delay handling and business continuity plans
Responsible for on time performance on a shift basis
Airport ancillary sales promotion
process compliance monitoring and adherence to associated targets
Responsible for promotion
monitoring and reporting on customer service-related standards
Ensuring adherence to local authority requirements
Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis
Identification and reporting of safety and security-related occurrences and hazards
How You'll Work.
Team & Collaboration
Cross-functional coordination; Liaise with Guest Control, Network Control and SOC; Coordinating teams and service providers on shift
Communication Scope
Outstanding communication skills; Frontline service delivery and communication skills
Full Job Description
Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. And supervise all elements of operations while on duty. Accountabilities * Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements * Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting * Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests * Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity * Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans * Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays * Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets * Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs * Ensuring adherence to local authority requirements, including but not limited to arri
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