Etihad Airways
Aviation
DutySupervisor-CNX
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Duty Supervisor - CNX at Etihad Airways. Skills: Airport operations, Safety and security, Customer service, Team coordination. Plan airport operation. Direct airport operation”
What You'll Achieve.
Deliver financial objectives; Deliver customer service objectives; Deliver quality objectives; Deliver safety objectives; Deliver security objectives; Reduce impact to guest service; Reduce impact to operational integrity; Ensure on time performance; Adhere to associated targets; Performance against associated KPIs
Industry & Context.
Decision making; Risk evaluation
What They're Looking For.
Must Have
5-7 years' experience, Supervisory role experience, Service, hospitality, airline, or retail industry experience, Aviation, travel industry and/or airport policies knowledge, Mature personality, Outstanding communication skills, Supervisory skills, Guest-centric focus, Corporate interest balance, Highest safety and security standards maintenance, Coordinating teams and service providers on shift
Nice to Have
Degree level education, Relevant industry experience, Demonstrable knowledge of frontline service delivery, Demonstrable communication skills, Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment
What You'll Do.
Plan airport operation
Direct airport operation
Supervise airport operation
Oversee team performance
Oversee service provider performance
Ensure financial objectives delivery
Ensure customer service objectives delivery
Ensure quality objectives delivery
Ensure safety objectives delivery
Ensure security objectives delivery
Supervise operations elements on duty
Ensure adherence to local authority requirements
Make day-to-day operational decisions
Manage operational safety risks
Mitigate operational safety risks
Manage operational security risks
Mitigate operational security risks
Identify safety occurrences
Report safety occurrences
Identify security occurrences
Report security occurrences
Oversee passenger handling operations
Oversee aircraft handling operations
Ensure adherence to arrival checklists
Ensure adherence to departure checklists
Ensure adherence to brand requirements
Ensure adherence to company policy
Ensure adherence to company procedures
Ensure adherence to regulatory requirements
Manage safety outcomes
Manage security outcomes
Monitor safety compliance
Monitor security compliance
Report safety compliance
Report security compliance
Ensure flight editing requirements met
Ensure special guest requirements met
Assess VIP/MAAS requirements
Plan VIP/MAAS requirements
Coordinate VIP/MAAS requirements
Assess PRM requirements
Plan PRM requirements
Coordinate PRM requirements
Assess special category guest requirements
Plan special category guest requirements
Coordinate special category guest requirements
Liaise with Guest Control
Liaise with Network Control
Manage operational disruption recovery
Reduce impact to guest service
Reduce impact to operational integrity
Deliver station emergency response plan
Maintain station emergency response plan
Rehearse station emergency response plan
Deliver disruption planning
Maintain disruption planning
Rehearse disruption planning
Deliver diversion/delay handling
Maintain diversion/delay handling
Rehearse diversion/delay handling
Deliver business continuity plans
Maintain business continuity plans
Rehearse business continuity plans
Ensure on time performance
Report delays accurately
Promote airport ancillary sales
Coordinate airport ancillary sales
Monitor airport ancillary sales process compliance
Adhere to ancillary sales targets
Promote customer service standards
Deliver customer service standards
Monitor customer service standards
Report on customer service standards
Monitor performance against KPIs
How You'll Work.
Team & Collaboration
Coordinating teams; Coordinating service providers
Communication Scope
Outstanding communication
Full Job Description
Synopsis In this role, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Supervise all elements of operations while on duty. Accountabilities * Ensuring adherence to local authority requirements, including but not limited to arrival and departure documentation and reporting. * Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats. * Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations. * Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements. * Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting. * Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests. * Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity. * Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans. * Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays. * Airport ancillary sales promotion, coordination, process compliance monitoring
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