Etihad Airways
Travel
DutySupervisor
Neural analysis suggests this role is
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“Duty Supervisor at Etihad Airways. Skills: Airport operations supervision, Customer service delivery, Operational disruption management. Plan airport operations. Direct airport operations”
What You'll Achieve.
Deliver safety objectives; Deliver security objectives; Meet KPIs
Industry & Context.
What They're Looking For.
Must Have
Supervisory role in shift environment, Frontline service delivery knowledge, Communication skills, Mature personality, Supervisory skills, Guest-centric focus, Corporate interest balance, Highest safety and security standards
Nice to Have
Degree level education desirable, Relevant industry experience
What You'll Do.
Plan airport operations
Direct airport operations
Supervise airport operations
Oversee team performance
Oversee service provider performance
Ensure financial objectives delivery
Ensure customer service objectives delivery
Ensure quality objectives delivery
Ensure safety objectives delivery
Ensure security objectives delivery
Supervise operations elements on duty
Oversee passenger handling operations
Oversee aircraft handling operations
Ensure arrival/departure checklists adherence
Ensure brand requirements adherence
Ensure company policy adherence
Ensure regulatory requirements adherence
Manage safety outcomes
Manage security outcomes
Ensure flight editing requirements met
Ensure special guest requirements met
Assess special category guests
Plan special category guests
Coordinate special category guests
Liaise with Guest Control
Liaise with Network Control
Manage operational disruption recovery
Reduce impact to guest service
Reduce impact to operational integrity
Deliver station emergency response plan
Maintain station emergency response plan
Rehearse station emergency response plan
Deliver disruption planning
Maintain disruption planning
Rehearse disruption planning
Deliver diversion/delay handling
Maintain diversion/delay handling
Rehearse diversion/delay handling
Deliver business continuity plans
Maintain business continuity plans
Rehearse business continuity plans
Manage on time performance
Report delays accurately
Promote airport ancillary sales
Coordinate airport ancillary sales
Monitor airport ancillary sales process compliance
Adhere to ancillary sales targets
Promote customer service standards
Deliver customer service standards
Monitor customer service standards
Report customer service standards
Ensure local authority requirements adherence
Ensure arrival/departure documentation adherence
Ensure arrival/departure reporting adherence
Make operational decisions
Manage operational safety risks
Mitigate operational safety risks
Manage operational security risks
Mitigate operational security risks
Identify safety occurrences
Identify security occurrences
Identify safety hazards
Identify security hazards
Report safety occurrences
Report security occurrences
Report safety hazards
Report security hazards
How You'll Work.
Team & Collaboration
Coordinate teams; Coordinate service providers
Full Job Description
Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. And supervise all elements of operations while on duty. Accountabilities * Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements * Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting * Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests * Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity * Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans * Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays * Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets * Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs * Ensuring adherence to local authority requirements, including but not limited to arri
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