Etihad Airways
Airline
DutySupervisor
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Duty Supervisor at Etihad Airways. Skills: Airport operations, Safety and security, Customer service. Plan airport operation. Direct airport operation”
What You'll Achieve.
Deliver financial objectives; Deliver customer service objectives; Deliver quality objectives; Deliver safety objectives; Deliver security objectives; Meet flight editing requirements; Meet special guest requirements; Reduce impact to guest service; Reduce impact to operational integrity; Ensure on time performance; Adhere to ancillary sales targets; Meet customer service KPIs
Industry & Context.
Decision-making
What They're Looking For.
Must Have
Supervisory role in shift environment, 5-7 years' experience in service, hospitality, airline, or retail industry, Mature personality, Outstanding communication skills, Supervisory skills, Passion to deliver service, Balance guest-centric focus and corporate interest, Maintain highest safety and security standards, Coordinate teams and service providers on shift
Nice to Have
Degree level education desirable, Relevant industry experience, Demonstrable knowledge of frontline service delivery, Relevant knowledge of aviation, travel industry and/or airport policies
What You'll Do.
Plan airport operation
Direct airport operation
Supervise airport operation
Oversee team performance
Oversee service provider performance
Ensure financial objectives delivered
Ensure customer service objectives delivered
Ensure quality objectives delivered
Ensure safety objectives delivered
Ensure security objectives delivered
Supervise all elements of operations on duty
Oversee passenger handling operations on shift
Oversee aircraft handling operations on shift
Ensure adherence to arrival checklists
Ensure adherence to departure checklists
Ensure adherence to brand requirements
Ensure adherence to company policy
Ensure adherence to company procedures
Ensure adherence to regulatory requirements
Manage safety outcomes on shift
Manage security outcomes on shift
Ensure flight editing met
Ensure special guest requirements met
Assess VIP requirements
Plan VIP requirements
Coordinate VIP requirements
Liaise with Guest Control
Liaise with Network Control
Manage operational disruption recovery
Reduce impact to guest service
Reduce impact to operational integrity
Deliver station emergency response plan
Maintain station emergency response plan
Rehearse station emergency response plan
Deliver disruption planning
Maintain disruption planning
Rehearse disruption planning
Deliver diversion handling
Maintain diversion handling
Rehearse diversion handling
Deliver delay handling
Maintain delay handling
Rehearse delay handling
Deliver business continuity plans
Maintain business continuity plans
Rehearse business continuity plans
Ensure on time performance on shift
Coordinate on time performance
Report delays accurately
Promote airport ancillary sales
Coordinate airport ancillary sales
Monitor airport ancillary sales process compliance
Monitor adherence to ancillary sales targets
Promote customer service standards
Deliver customer service standards
Monitor customer service standards
Report on customer service standards
Ensure adherence to local authority requirements
Ensure adherence to arrival documentation
Ensure adherence to departure documentation
Ensure adherence to local reporting
Make day-to-day operational decisions
Manage operational safety risks
Mitigate operational safety risks
Manage operational security risks
Mitigate operational security risks
Identify safety occurrences
Identify security occurrences
Identify safety hazards
Identify security hazards
Report safety occurrences
Report security occurrences
Report safety hazards
Report security hazards
How You'll Work.
Team & Collaboration
Coordinate teams; Coordinate service providers
Communication Scope
Communication skills
Full Job Description
Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. And supervise all elements of operations while on duty. Accountabilities * Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements * Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting * Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests * Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity * Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans * Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays * Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets * Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs * Ensuring adherence to local authority requirements, including but not limited to arri
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