DutyManager

## RESPONSIBILITIES Operational Leadership: Exercise tactical oversight of daily flight operations within the OCC, ensuring they are conducted safely, efficiently, and in a manner that delivers superior guest satisfaction. Serve as the US-based authority accountable for the output and performance of the OCC. Resource Optimization: Maximize utilization of aircraft and crews through daily coordination with Crew Scheduling, Dispatch, Maintenance Control, Charter Sales, and other stakeholders during both normal operations and irregular operations (IROPS), including cancellations, consolidations, tech stops, delays, and ferry flights. Schedule Monitoring: Monitor the short-term schedule to verify aircraft are routed efficiently based on route requirements, technical needs, and commercial priorities. IROPS Management: Develop, implement, and oversee disruption recovery plans during irregular operations and delay situations, with a focus on safety, guest needs, and operational continuity. Coordinate cross-departmental responses and facilitate timely communications to all affected parties. FBO Coordination & Partnerships: Serve as the OCC’s primary liaison with Fixed Based Operators (FBOs), ensuring ground operations support aligns with Aero’s service standards. Monitor FBO performance, coordinate issue resolution, and collaborate with the FBO Commercial Relationships team to uphold commercial agreements and service level expectations. Charter & Sales Support: Assist the charter and scheduled operations sales teams with flight times, performance data, aircraft and crew routings, flight numbering, and guest coordination. Act as the primary liaison to the charter team regarding any delays or impacts to charter flights. Reporting & Communication: Process and distribute daily operations summary reports. Chair the bi-weekly Operations huddle. Expeditiously and accurately communicate operational irregularities to all appropriate departments. Regulatory & Agency Liaison: Act as th