Warner Bros. Discovery
DutyManager-FTC
Neural analysis suggests this role is
optimal for Mid candidates.
“Duty Manager - FTC at Warner Bros. Discovery. Skills: operational management, health and safety, contract management. Deliver daily operational briefings. Manage visitor flow around the attraction”
What You'll Achieve.
Ensure the Studio Tour operates efficiently and safely; Maintaining brand standards and visitor engagement; Exceeds expectations and encourages repeat visits; Enable cleaning contractors to achieve key targets; Improve provision, service & product from cleaning contractor; Implement improvements both proactively and reactively; Implement First Aid initiatives
Industry & Context.
Problem solving and decision making across all areas daily
Regular weekend and evening work will be required, A high level of flexibility is required
What They're Looking For.
Must Have
Previous supervisory experience in a similar environment, Experience of having worked within a fast-paced environment, with high emphasis on delivering the highest customer service, Project management experience, Understanding of facilities management, Problem solving and decision making across all areas daily, IOSH
Nice to Have
NEBOSH Qualification, Food Hygiene Level 3
What You'll Do.
Deliver daily operational briefings
Manage visitor flow around the attraction
Proactive relationship management with key contractors
Ensure issues requiring escalation are followed through
Support enhancement works to the Studio Tour
Support with the training of new starters
Proactively seek ways to improve procedures
Reporting and administration of H&S reporting
Conduct regular auditing of H&S practices
Deliver Duty Management induction
Manage the Cleaning contract
Manage the Tour H&S reporting process
Chair monthly Health & Safety Meeting
Arrange induction for productions
Reviewing & actioning supplies used during emergency response
Deliver training for business resilience plans
Coordinate first aid training
Manage the contract with the Tour First Aid provider
Lead and implement First Aid initiatives
Optimising use of SafetyCulture
How You'll Work.
Team & Collaboration
Work with all departments to ensure issues requiring escalation are being followed through; Actively work with the Project Management teams; Work closely together to help achieve operational excellence; May be asked to cover duties from another stream
Process & Methodology
Project management experience
Full Job Description
**_Welcome to Warner Bros. Discovery… the stuff dreams are made of._** **Who We Are…** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. **Your New Role…** Working with a passionate and dedicated attraction team, the Duty Manager is part of a diverse and exciting Visitor Experience department that helps deliver a world-class visitor experience. As an ambassador for the business, the Duty Manager will support and deputise for the Operations Manager and Head of Visitor Services, in working with commercial partners - attending meetings, challenging standards in conjunction with and in their absence. In this role, you’ll ensure the Studio Tour operates efficiently and safely while maintaining brand standards and visitor engagement. Ensuring that our customer experience, from the first contact point to the last, exceeds expectations and encourages repeat visits. **Your Role Accountabilities…** * Deliver daily operational briefings to keep all teams appraised and updated on all operational matters. * Manage visitor flow around the attraction, working with teams to optimise experience. * Proactive relationship management with assigned key contractors and commercial partners ensuring that relevant SLA's are being delivered. This contractor responsibility may be periodically rotated (for example between the cleaning company, security, the bus provider, first aid provider, in house facilities
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