Park Hotel Kenmare
hospitality
DutyManager
“Duty Manager at Park Hotel Kenmare. Skills: Guest Services, Operational Oversight, Staff Management. Serve as main point of contact for guest inquiries. Provide personalised service to VIP guests”
What You'll Achieve.
ensuring the seamless daily operation of the hotel; delivering exceptional guest experiences
Industry & Context.
problem-solving abilities
Flexibility to work shifts, including evenings, weekends and public holidays.
What They're Looking For.
Must Have
Minimum 2–3 years’ experience in a supervisory or management role within a luxury hotel or hospitality environment., leadership and team management skills with the ability to motivate and support staff across departments., Excellent communication and interpersonal skills with a focus on guest satisfaction., Ability to remain calm under pressure and handle difficult situations professionally and efficiently., organisational and problem-solving abilities with attention to detail., Flexibility to work shifts, including evenings, weekends and public holidays., Good knowledge of hotel operations, Front Office procedures and Food & Beverage service standards., Familiarity with health & safety regulations and emergency procedures., Proficiency in hotel management systems and Microsoft Office applications.
What You'll Do.
Serve as main point of contact for guest inquiries
Provide personalised service to VIP guests
Handle guest complaints with diplomacy
Oversee daily hotel operations during shift
Manage Front Office and Food & Beverage departments
Ensure departments adhere to hotel policies
Conduct regular walk-throughs and inspections
Coordinate with departments to handle operational issues
Supervise and support hotel staff
Lead by example in maintaining professionalism
Act as hotel's first point of contact during emergencies
Handle emergencies calmly and effectively
Mentor and train staff members
Address and resolve staff performance issues
How You'll Work.
Communication Scope
Excellent communication and interpersonal skills
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