DutyManager

Management advice on Helpdesk/Mailroom for escalated issues, Immediate response to all priority calls, Accident or crises management addressed immediately, Management advice for Front Office for escalated issues, Security muster, deployment, and acknowledgment on register, Security assignment manager updated on client’s/VIP visits, Security related issues discussed with security assignment manager, Security staff adheres to GAP norms, Vendor performance matrix discussed with facility manager, Grooming of the staff managed, Key room, clock room and time office operations managed, Weekly training imparted and staff grooming standard maintained, VMT tool up and running, Registers/tools updated for material movements, EHS practices implemented, New assets updated in asset tracker, Housekeeping muster, deployment, and acknowledgment on register, Housekeeping duty manager updated on client’s/VIP visits, Housekeeping related issues discussed with housekeeping duty manager, Facility walk through for housekeeping quality, Identification, closure and reporting of snags, Vendor performance matrix discussed with facility manager, Siebel housekeeping calls closed on priority, Caterers maintain high standard of hygiene & cleanliness, Food run out situation escalated, Random food samples test done, Quality, quantity and cost of meal and refreshments managed, Operating hours, menus displayed, Quarterly traffic analysis conducted, Table & chairs cleaned at all times, Tracking done on vendor crockery, Monthly random Kitchen audit of vendors conducted, Hygiene of cafeteria vendors operating in stalls ensured, PPE used by vendor staff, Necessary approvals taken by builder team, Coordination with builder on guarding services and common area upkeep, Coordination with builder security for logistics requirement, Coordination with builder for pest control activity closure, Rounds in all common areas maintained by builder taken, Coordination with builder HK team, Scheduled meeting and focus meets with projects, Participate and manage half yearly fire drill, Daily, weekly and monthly reports shared on time, Relevant checklist governed and maintained, Adopt to all new implemented initiatives, Handling of security, EHS incidents on priority, Answering employee query on phone and replying mails, Follow escalation process & matrix for any incident / issues