Jll
DutyManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Duty Manager at Jll. Attend shift briefing. Ensure security muster and deployment”
What You'll Achieve.
Ensure action and tracking for issue closure; Ensure all Siebel housekeeping calls are closed on priority and within TAT without escalations; Ensure waiting time on cash counter and food counters and Sodexho counters shall be within tolerable limits; Managed without escalations
What You'll Do.
Attend shift briefing
Ensure security muster and deployment
Update on client/VIP visits
Discuss security issues
Ensure staff adherence to norms
Assist with vendor performance matrix
Manage key room operations
Ensure weekly training is imparted
Answer employee queries
Implement process/procedures
Ensure housekeeping muster and deployment
Update on housekeeping visits
Discuss housekeeping issues
Conduct facility walkthroughs
Identify and close snags
Assist with vendor performance matrix
Close Siebel housekeeping calls
Ensure caterers maintain hygiene
Escalate food run out
Conduct random food samples test
Manage cafeteria quality
Display operating hours and menus
Conduct quarterly traffic analysis
Ensure tables and chairs are cleaned
Track vendor crockery
Conduct monthly kitchen audit
Ensure vendor staff PPE usage
Maintain breakout area and equipment
Enter communication in log book
Perform facility walk around
Adhere to policies and procedures
Adhere to SLA and KPI
Coordinate with engineering team
Plan and train TPV staff
Update OLA in SMDRS tool
Coordinate VIP client visits
Govern pest control activities
Conduct scheduled meetings
Maintain relevant checklists
Provide management advice on Helpdesk/Mailroom
Respond to priority calls
Address accident or crises management
Clear C-mail / Government agencies mail
Provide management advice for Front Office
Take rounds of front office and lobby
How You'll Work.
Team & Collaboration
Coordinate with engineering team; Coordinate with Events team
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Responsibilities** **Security Operations** * Attending the shift briefing * To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services * To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits * To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. * To ensure that security staff adheres to GAP norms. * To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. * To ensure the Grooming of the staff * To manage the overall key room, clock room and time office operations. * To ensure weekly training is imparted and staff grooming standard is maintained. * Answering the employees query on phone and mails replying. * Ensure to implement all process/ procedures on ground effectively **Housekeeping Operations** * Attending the shift briefing * To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping service * To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits * To ensure that the housekeep
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