Jll
DutyManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Duty Manager at Jll. Provide management advice on Helpdesk/Mailroom. Ensure immediate response to priority calls”
What You'll Achieve.
Adhere to client SLA & KPI as agreed with JLLM; Ensure all Siebel housekeeping calls are closed on priority and within TAT without escalations
Industry & Context.
On-site
What You'll Do.
Provide management advice on Helpdesk/Mailroom
Ensure immediate response to priority calls
Ensure accident or crises management is addressed
Clear C-mail / Government agencies mail
Provide management advice for Front Office
Take rounds of front office
Attend shift briefing
Ensure Security muster
Update security in-charge on client/VIP visits
Discuss security related issues
Ensure security staff adheres to GAP norms
Assist facility manager on vendor performance
Ensure weekly training is imparted
Answer employee queries on phone and mails
Implement all process/ procedures on ground
Ensure housekeeping muster
Update housekeeping in-charge on client/VIP visits
Discuss housekeeping related issues
Conduct facility walk through for housekeeping
Assist facility manager on vendor performance
Close Siebel housekeeping calls
Ensure caterers maintain hygiene standards
Escalate food run out situation
Conduct random food samples test
Manage and supervise cafeteria quality
Ensure operating hours
Conduct quarterly traffic analysis
Ensure table & chairs are cleaned
Track vendor crockery
Conduct monthly random Kitchen audit
Escalate Facility Manager and client Lead
Ensure hygiene of cafeteria vendors
Ensure PPE are used by vendor staff
Ensure upkeep of breakout area
Enter communication in duty manager log book
Perform facility walk around
Adhere to client Policies
Processes & procedures
Adhere to client SLA & KPI
Assist Facility Manager in audits
Coordinate with engineering team for issues
Plan & train TPV staff
Update OLA in SMDRS tool
Coordinate VIP client visits
Conduct scheduled meeting and focus meets
Participate and manage half yearly fire drill
weekly and monthly reports
Govern and maintain relevant checklist
Adopt to new implemented initiatives
Helpdesk and Mailroom roster
Prepare and share weekly & Monthly reports
Take interviews for Security manager
Assist in maintaining requirement compliance score
Prepare and share JLL team attendance
Assist FM/Sr. FM in additional requirement
Conduct random audit for mailroom
Manage workplace stores
Understand and manage office services budget
Conduct training for team members
Help and train new joiners
Ensure implementations and effectiveness of new initiatives
Manage site operations in absence of WM
Coordinate with transport and event team
Assist WM during crisis situationCP
Have good knowledge about site specific policies
How You'll Work.
Team & Collaboration
Cross-functional coordination; Coordinate with engineering team; Coordinate with transport and event team
Communication Scope
Answering the employees query on phone and mails replying
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ** Job Description** Job Description **Responsibilities** **Helpdesk/Mailroom Operations** * To provide management advice on Helpdesk/Mailroom for escalated issues during the shift. * To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process. * To ensure accident or crises management is addressed immediately. * Clearing of C-mail / Government agencies mail to the proper recipient. **Front Office Operations** * To provide management advice for Front Office for escalated issues during the shift. * To ensure immediate response to all priority calls during the shift and follow escalation process * To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep. * To ensure immediate response to all priority calls during the shift and follow escalation process **Security Operations** * Attending the shift briefing * To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services * To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits * To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. * To ensure that securi
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