Hewlett Packard Enterprise
Technology
DutyManager
“Duty Manager at Hewlett Packard Enterprise. Skills: Escalation Ownership, Cross-Functional Leadership, Executive Communication. Monitor calls and emails. Monitor case end-to-end”
Industry & Context.
Access to cell phone for leadership calls, Monitor emails during allocated shift
What They're Looking For.
Must Have
Bachelor's or Master's degree, PIR (Post Incident Review), RCA and Closure, foundational knowledge of networking protocols, switching, Wi-Fi concepts
Nice to Have
Demonstrated understanding of HPE Networking (Aruba, Edge Connect and Juniper) product portfolios
What You'll Do.
Monitor calls and emails
Monitor case end-to-end
Establish severity level
How You'll Work.
Team & Collaboration
Engage ERT/TAC, Engineering, Supply Chain, PLM; Engage management (Theater leader, TAC management)
Communication Scope
Provide clear, concise, and factual updates; Communicate the resolution and escalation closure
Applying for this Duty Manager role?
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