Clearway Group
Security
DutyControlRoomManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Duty Control Room Manager at Clearway Group. Skills: Operations management, Staff management, Compliance management. Ensure smooth operation. Ensure efficient operation”
What You'll Achieve.
Minimise errors; Improve false alarm management; Maintain accuracy in data management; Ensure compliance with standards; Maintain staffing levels; Facilitate timely client reporting; Produce accreditation evidence timely
Industry & Context.
Problem-solving
Shift work required, 24-hour operations oversight, Satisfactory references, Pre-employment security screening
What They're Looking For.
Must Have
Operations support experience, Security or facilities management experience, Organisational skills, Team leadership skills, Time-management skills, Management and incident reporting software proficiency, Industry standards knowledge, Accreditation requirements knowledge, Communication skills, Problem-solving skills, Professionalism, Integrity, Resilience, Flexibility
Nice to Have
Experience in a security environment, Experience in facilities management
What You'll Do.
Ensure smooth operation
Ensure efficient operation
Ensure compliant operation
Oversee staff management
Support operational performance
Ensure compliance with standards
Maintain accuracy in data management
Act as key point of contact
Facilitate effective communication
Facilitate rapid response
Facilitate continuous improvements
Improve false alarm management
Implement corrective actions
Resolve recurring false alarms
Review Runaway process
Report on alarm handling
Manage performance sheets
Provide management report statistics
Monitor daily reports
Analyse daily reports
Conduct commissioning reviews
Prepare commissioning documents
Prepare certification sign-offs
Ensure rosters are up-to-date
Maintain staffing levels
Oversee payroll information
Conduct 1-2-1 meetings
Conduct annual appraisals
Facilitate return-to-work meetings
Support investigations
Assist with refresher training
Supervise Highways staff
Perform quality checks
Investigate data intrusion incidents
Respond to data intrusion incidents
Respond to data requests
Oversee data release control
Oversee data handling
Facilitate client reporting
Coordinate staffing levels
Check incident responses
Produce accreditation evidence
Produce accreditation documentation
How You'll Work.
Team & Collaboration
Supervise staff during shifts; Coordinate with Team Leaders
Communication Scope
Effective communication
Full Job Description
Clearway Technology is a leading NSI Gold Accredited monitoring centre, dedicated to providing top-tier security services. We are currently expanding our team and are looking for dynamic individual to join us as a Duty Control Room Manager. The Duty Control Room Manager is responsible for ensuring the smooth, efficient, and compliant operation of the control room on a day-to-day basis. This position involves overseeing staff management, reporting, and data control within the department, while supporting the Operations Manager in driving operational performance, ensuring compliance with industry standards, and maintaining accuracy in data management. You will act as a key point of contact within the control room, facilitating effective communication, rapid response to incidents, and continuous improvements in operational processes. Shift work is required to oversee 24-hour operations. Key Responsibilities Responsibilities include but are not limited to: False Alarm Management Assist the Operations Manager in identifying key areas to improve false alarm management. Implement corrective actions to resolve recurring false alarms. Manage site masking procedures as necessary. Conduct training and review the Runaway process with the team to minimise errors. Day-to-Day Management Reporting Compile and report statistics to support the Operations Manager in identifying Service Level Agreement (SLA) improvement areas. Report on alarm handling and manage monthly performance sheets for both active and decommissioned sites, including staffing levels and SLA compliance. Provide monthly management report statistics for accreditation purposes. Monitor and analyse daily reports, including 676 report, line faults, and failed signal reports. Conduct 24-hour commissioning reviews and prepare weekly commissioning documents and certification sign-offs. Day-to-Day Staff Management Ensure rosters are up-to-date and that staffing levels are maintained. Oversee weekly payroll information base
Applying for this Duty Control Room Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Clearway Group?
Real rants from real employees. Read before you apply.