Mercier Consultancy Group

Travel and hospitality

DutchSpeakingReservationsAgentForBooking.com

€21–27k ~AI est. Lisbon, Portugal; Greece FULL TIME Remote Friendly
The Brief

“Dutch Speaking Reservations Agent For Booking. com at Mercier Consultancy Group. Assist Dutch-speaking customers with booking accommodations. Provide accurate information about properties”

What You'll Achieve.

Achieve high levels of customer satisfaction

Industry & Context.

Travel and hospitality

What They're Looking For.

Must Have

Fluent Dutch speaking and writing skills

Nice to Have

Previous experience in reservations, Previous experience in customer service, Previous experience in hospitality sector, Familiarity with online booking platforms, Familiarity with CRM systems

What You'll Do.

Assist Dutch-speaking customers with booking accommodations

Provide accurate information about properties

Provide accurate information about prices

Provide accurate information about Booking. com policies

Manage booking modifications

Manage booking cancellations

Manage special requests with efficiency

Resolve customer inquiries professionally

Maintain accurate records of interactions

Maintain accurate records of bookings

Work collaboratively with team members

How You'll Work.

Team & Collaboration

Work collaboratively with team members

Free ATS check

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