Supercell Games

Tech / AI / Software

DutchSpeakingPlayerSupportforSupercellGames

sofia, sofia-capital, bulgaria FULL TIME
The Brief

“Dutch-Speaking Player Support for Supercell Games at Supercell Games. Deliver timely and empathetic support to Dutch-speaking players via various communication channels, including chat, email, and social media.. Investigate, troubleshoot, and resolve player issues efficiently and professionally.”

What You'll Achieve.

ensuring they have a positive and engaging gaming experience; enhancing player satisfaction and community engagement

Industry & Context.

Tech / AI / Software
Problems you'll solve

Investigate, troubleshoot, and resolve player issues efficiently and professionally.

Eligibility Requirements

Relocation to Sofia, Bulgaria

What They're Looking For.

Must Have

Fluency in Dutch, Eligibility and willingness to relocate to Sofia, Bulgaria

Nice to Have

Proficiency in English

What You'll Do.

Deliver timely and empathetic support to Dutch-speaking players via various communication channels

and resolve player issues efficiently and professionally.

Gather and communicate player feedback to relevant teams for continuous improvement of game features and support services.

Maintain accurate records of player interactions and support cases.

Collaborate with cross-functional teams to improve support processes and the overall player experience.

Assist in creating and updating support documentation and knowledge base materials.

How You'll Work.

Team & Collaboration

Collaborate with cross-functional teams to improve support processes and the overall player experience.

Communication Scope

Excellent communication skills, both written and verbal, with a professional approach to player interactions.

Free ATS check

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