Mercier Consultancy Group
Consumer Services
DutchSpeakingiRobotSupportSpecialistWorkInBulgariaPaidRelocation
“Dutch Speaking iRobot Support Specialist - Work In Bulgaria - Paid Relocation at Mercier Consultancy Group. Skills: Customer support, Technical support, Product knowledge. Respond to inquiries. Provide product information”
What You'll Achieve.
Enhance customer satisfaction
Industry & Context.
Problem-solving skills; Troubleshoot technical issues
Fully paid relocation package
What They're Looking For.
Must Have
Fluency in Dutch, Proficiency in English, Experience in technical support, Experience in customer service, Problem-solving skills, Excellent communication skills, Excellent interpersonal skills, Ability to multitask, Work efficiently in fast-paced environment, Willingness to relocate to Bulgaria
Nice to Have
Experience with tech products, Experience with consumer electronics products
What You'll Do.
Provide product information
Troubleshoot technical issues
Guide customers through solutions
Document customer interactions
Maintain accurate records
Collaborate with technical teams
Escalate complex problems
Resolve complex problems
Stay updated on products
Contribute to improving support processes
Enhance customer satisfaction
How You'll Work.
Team & Collaboration
Collaborate with technical teams
Communication Scope
Explain technical information
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