DutchSpeakingFitbitProductsSupportSpecialist

Mercier Consultancy MD is seeking a Dutch Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This position offers an exciting opportunity for individuals passionate about health technology and customer support. As a Specialist, you will provide expert assistance to Dutch-speaking customers, helping them with Fitbit product inquiries, troubleshooting, and overall product use to enhance their health and fitness experience. ### Key Responsibilities * Deliver high-quality customer support to Dutch-speaking users via phone, email, and chat regarding Fitbit products. * Assist customers with device setup, operational guidance, and troubleshooting issues. * Provide clear instructions on Fitbit app functionalities and health tracking features. * Maintain accurate records of customer interactions and resolutions within the CRM system. * Collaborate with technical teams for escalation and resolution of complex problems. * Stay informed about latest Fitbit updates and health technology trends to provide knowledgeable support. **Requirements** * Fluency in Dutch (written and spoken) is required; English proficiency is beneficial. * Previous experience in customer service or technical support, preferably in health or technology sectors. * Good problem-solving skills with the ability to assist customers with technical issues. * Strong communication and interpersonal skills focused on customer satisfaction. * Experience using CRM software and digital communication tools. * Ability to work efficiently in an office setting and effectively manage workload. * Passion for health, fitness technology, and providing exceptional customer support. **Benefits** * Competitive Salary * Monthly Performance Bonus * 1500 Euro Signing Bonus * Fully Paid Relocation Package * Fully Paid Training * Private Gym * And Much More....