Mercier Consultancy Group
Travel and hospitality
DutchSpeakingCustomerServiceforBookingPlatform|RelocationtoGreece
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Dutch Speaking Customer Service for Booking Platform | Relocation to Greece at Mercier Consultancy Group. Respond to customer inquiries. Provide detailed information”
What You'll Achieve.
Ensure high customer satisfaction
Industry & Context.
Resolve customer complaints
Relocation to Greece
What They're Looking For.
Must Have
Exceptional Dutch, English proficiency B2, Customer service experience, Excellent communication skills, Interpersonal skills, Problem-solving abilities, Customer-oriented approach, Ability to work efficiently
Nice to Have
CRM software familiarity, Travel booking systems familiarity
What You'll Do.
Respond to customer inquiries
Provide detailed information
Assist customers with changes
Resolve customer complaints
Maintain accurate records
Collaborate with internal teams
Stay updated on travel trends
How You'll Work.
Team & Collaboration
Collaborate with internal teams
Communication Scope
Customer inquiries; Travel information
Full Job Description
Mercier Consultancy is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives to become part of a premier Booking Travel Company. This position offers a fantastic chance to join a vibrant and cooperative team committed to providing outstanding customer service in the travel and hospitality sector. You will interact with a wide variety of customers, meeting their needs while ensuring their experiences surpass expectations. This role enables you to enhance your interpersonal skills, acquire important industry insights, and make a significant contribution to a company dedicated to crafting unforgettable travel experiences for each client. ### Key Responsibilities * Respond to customer inquiries related to travel bookings, accommodations, and itineraries via phone, email, and chat in Dutch. * Provide detailed information on travel packages, booking procedures, and policies. * Assist customers with changes, cancellations, and special requests effectively and professionally. * Resolve customer complaints and issues promptly to ensure a high level of customer satisfaction. * Maintain accurate records of customer interactions in the CRM system. * Collaborate with internal teams to deliver seamless travel experiences for customers. * Stay updated on travel trends, destinations, and company offerings to provide informed assistance. **Requirements** * Exceptional in Dutch (both written and spoken) is essential. * A minimum English proficiency of B2 is required. * Previous experience in customer service, preferably in the travel or hospitality industry. * Excellent communication and interpersonal skills. * Strong problem-solving abilities and a customer-oriented approach. * Ability to work efficiently in a fast-paced environment while managing multiple priorities. * Familiarity with CRM software and travel booking systems is a plus. **Benefits** * Competitive Monthly Salary * Fully Paid Relocation Package * Fully Paid Training * Health I
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