Mercier Consultancy Group

energy

DutchSpeakingCustomerAgentForEnecoWorkRemoteInGreece

€20–26k ~AI est. Larissa, Thessalia, Greece FULL TIME Remote Friendly
The Brief

“Dutch Speaking Customer Agent For Eneco - Work Remote In Greece at Mercier Consultancy Group. Skills: Customer support, Dutch fluency. Provide customer support in Dutch. Assist customers with account management”

What You'll Achieve.

Improve customer satisfaction; Improve service processes

Industry & Context.

energy
Problems you'll solve

Problem-solving skills

Eligibility Requirements

Work remotely from Greece

What They're Looking For.

Must Have

Fluency in Dutch, Proficiency in English, Customer service experience, CRM software proficiency, Digital communication tools proficiency, Computer applications proficiency, Reliable internet connection, Suitable remote workspace

Nice to Have

Energy sector experience, Utilities sector experience

What You'll Do.

Provide customer support in Dutch

Assist customers with account management

Assist customers with billing inquiries

Assist customers with service requests

Assist customers with technical support

Resolve customer complaints

Resolve customer issues

Maintain customer interaction records

Collaborate with internal teams

Stay informed on Eneco's services

Stay informed on energy market trends

Stay informed on company policies

How You'll Work.

Team & Collaboration

Collaborate with internal teams

Free ATS check

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