Mercier Consultancy Group
energy
DutchSpeakingCustomerAgentForEnecoWorkRemoteInGreece
“Dutch Speaking Customer Agent For Eneco - Work Remote In Greece at Mercier Consultancy Group. Skills: Customer support, Dutch fluency. Provide customer support in Dutch. Assist customers with account management”
What You'll Achieve.
Improve customer satisfaction; Improve service processes
Industry & Context.
Problem-solving skills
Work remotely from Greece
What They're Looking For.
Must Have
Fluency in Dutch, Proficiency in English, Customer service experience, CRM software proficiency, Digital communication tools proficiency, Computer applications proficiency, Reliable internet connection, Suitable remote workspace
Nice to Have
Energy sector experience, Utilities sector experience
What You'll Do.
Provide customer support in Dutch
Assist customers with account management
Assist customers with billing inquiries
Assist customers with service requests
Assist customers with technical support
Resolve customer complaints
Resolve customer issues
Maintain customer interaction records
Collaborate with internal teams
Stay informed on Eneco's services
Stay informed on energy market trends
Stay informed on company policies
How You'll Work.
Team & Collaboration
Collaborate with internal teams
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