bet365
online gambling
DutchLanguageCustomerAccountAdvisor(Hybrid)
“Dutch Language Customer Account Advisor (Hybrid) at bet365. Skills: Customer Account Advisory, Dutch Language Proficiency, Customer Service. Supporting a wide range of contacts relating to betting, payments, and account queries.. Providing guidance and solutions via Live Chat, email and phone.”
What You'll Achieve.
Exceeding customer expectations; Resolving issues efficiently; First-time resolution
Industry & Context.
Independent problem-solving skills; Initiative to resolve customer issues proactively
What They're Looking For.
Must Have
Fluent proficiency in verbal and written Dutch communication for a fast-paced environment., Clear communication in English, both written and verbal, to handle diverse questions., Passion for exceeding customer expectations and resolving issues efficiently., High-level multitasking and handling multiple interactions simultaneously., Proven stress resilience and the ability to thrive under pressure., Independent problem-solving skills and initiative to resolve customer issues proactively., Open to feedback and personal development focused., Competent computer literacy, including CRM platform experience.
Nice to Have
Experience in a dynamic customer service environment is preferred.
What You'll Do.
Supporting a wide range of contacts relating to betting
Providing guidance and solutions via Live Chat
Handling multiple queries.
Providing a positive customer experience and first-time resolution when assisting customers with queries and complaints.
Liaising with internal departments in English in order to resolve our customers’ queries.
Responding to customer queries in a timely manner via Live Chat
Using internal tools to assist and take ownership of your customer query.
Investigating issues thoroughly and escalating queries where necessary.
Maintaining knowledge of policies
procedures and licensing requirements.
Promoting safer gambling.
How You'll Work.
Team & Collaboration
Liaising with internal departments in English in order to resolve our customers’ queries.
Communication Scope
Fluent proficiency in verbal and written Dutch communication; Clear communication in English, both written and verbal
Applying for this Dutch Language Customer Account Advisor (Hybrid) role?
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