DutchCustomerCareAgent

Mercier Consultancy Group is delighted to offer an exciting opportunity for a Dutch Customer Care Agent to join the Eneco team in Bulgaria. This role comes with a comprehensive paid relocation package to support your move to this vibrant country. As a Dutch Customer Care Agent, you will be responsible for providing outstanding customer service to Eneco's Dutch-speaking clients, ensuring their inquiries and issues are handled efficiently and professionally. ### Key Responsibilities * Provide high-quality customer support to Dutch-speaking customers via phone, email, and chat. * Assist clients with their inquiries related to Eneco's energy products and services. * Maintain accurate records of customer interactions within the CRM system. * Address and resolve customer complaints promptly and effectively to ensure satisfaction. * Collaborate with internal teams to improve customer service processes and resolve complex issues. * Stay informed about product updates, promotions, and company policies. **Requirements** * Fluency in Dutch (both spoken and written) is essential; proficiency in English is advantageous. * Previous experience in customer service, preferably in the energy sector or related industries. * Strong communication and interpersonal skills with a customer-oriented approach. * Ability to multitask and handle challenging situations effectively. * Experience with CRM systems and standard office software. * Willingness to relocate to Bulgaria and adapt to the local culture. * Problem-solving skills and a proactive attitude. **Benefits** * Competitive Salary * Monthly Performance Bonus * Fully Paid Relocation Package * Fully Paid Training * And Much More....