Versant
news, sports and entertainment
DTCCommunitySpecialist,MSNOW
“DTC Community Specialist, MS NOW at Versant. Skills: community engagement, moderation, independent judgment, written communication skills. day-to-day community engagement across the MS NOW platform. keeping the community active, responsive, and safe”
What You'll Achieve.
establishing the tone of the MS NOW membership community at-large; keeping the community active, responsive, and safe; surface insights that help inform editorial and product decisions; identify patterns or repeat issues; identify and engage superusers and emerging community leaders; Surface early sentiment trends, recurring questions, and engagement insights and translate into actionable next steps
Industry & Context.
exercises judgment when engaging directly with members in real time—especially during live news and politically sensitive moments; knowing when to act independently versus when to escalate; applying judgment in sensitive or ambiguous situations
Must be willing to work in New York, NY., Must have unrestricted work authorization to work in the United States., external candidates may be required to attend an in-person interview
What They're Looking For.
Must Have
3+ years of experience in community engagement, moderation, audience development, or related roles, Comfort engaging directly with users in public-facing environments, written communication skills, Track record of applying judgment in sensitive or ambiguous situations, Organized, reliable, and comfortable working across shifting priorities, Must be willing to work in New York, NY., Must have unrestricted work authorization to work in the United States.
Nice to Have
Experience with community or moderation platforms preferred, Interest in news, media, and civic engagement a plus
What You'll Do.
day-to-day community engagement across the MS NOW platform
keeping the community active
support live programming
facilitate discussions
moderate content with the support of vendor tools
surface insights that help inform editorial and product decisions
Monitor and facilitate daily activity across comments
Engage directly with members by welcoming participation
and encouraging thoughtful conversation
Plan and execute community programming
including posting prompts
Lead community processes for and support live Q&As
and breaking-news discussions
Use independent judgment to review flagged content and apply community guidelines consistently
escalating issues as needed
Moderate conversations in real time during high-traffic or sensitive moments
Manage a day-to-day relationship with the vendor and use vendor tools to manage moderation queues and identify patterns or repeat issues
Build a strategy and workflow to identify and engage superusers and emerging community leaders
Surface early sentiment trends
and engagement insights and translate into actionable next steps
Support reporting by pulling metrics and sharing summaries with the Direct of Community and broader DTC team
Document and evolve community workflows
and onboarding materials
How You'll Work.
Team & Collaboration
sharing summaries with the Direct of Community and broader DTC team
Communication Scope
written communication skills; thoughtful, measured tone
Process & Methodology
Build a strategy and workflow
Applying for this DTC Community Specialist, MS NOW role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Versant?
Real rants from real employees. Read before you apply.