Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, operations
DriverTrainer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Driver Trainer at Amazon.com Services LLC. Skills: Driver training, Safety practices, Delivery operations. Facilitate daily training classes. Conduct drive-alongs”
What You'll Achieve.
Exceed customer expectations; Ensure Delivery Associates are set up for success; Deliver customer orders on time
Industry & Context.
Problem solving; Analytical skills
At least 21 years or older, Hold a valid state-appropriate driver’s license, Eligible to drive in accordance with DOT requirements, Lift up to 49 pounds, Stand and walk during shifts lasting up to 12 hours, Frequently push, pull, squat, bend, and reach, Work outside, Drive different motor vehicles over the road, Drive in accordance with DOT requirements, Participate in on-road processes on a regular basis, Work different shifts, Travel up to 50%, Travel to multiple sites within 50 miles, Have reliable transportation, Operate and navigate a vehicle, Required to gain DOT Regulation Qualification
What They're Looking For.
Must Have
High school or equivalent, Work a flexible schedule/shift/work area, Lift up to 49 pounds, Stand/walk during shifts up to 12 hours, Frequently push, pull, squat, bend, and reach, Work 40 hours/week, Overtime as required, Valid and active driver's license, 1+ years of Microsoft Office products, At least 21 years old, Obtain and maintain a Driver Qualification File, Experience delivering training to individuals and groups
Nice to Have
Experience leading teams, Bachelor's degree or equivalent, 2+ years of Amazon experience, Associate’s or Bachelor’s Degree, Prior Amazon experience, Demonstrates problem solving and analytical skills, Ability to communicate effectively, History of meeting/exceeding departmental goals, Capable of providing direction to team members, Organization and time management skills, 2+ years of professional driving experience, Knowledge of instructional theories, Organizational skills, Interpersonal skills, Communication skills, Proven ability to deal with ambiguity, Proven ability to deal with competing priorities
What You'll Do.
Facilitate daily training classes
Partner with Delivery Service Partners
Coordinate training related activities
Facilitate training related activities
Measure training related activities
Understand processes for all drivers
Understand expectations for all drivers
Understand training requirements for all drivers
Provide retraining opportunities
Provide process improvement opportunities
Provide reporting on training completion
Provide reporting on compliance
Provide reporting on safety duties
Provide reporting on maintenance duties
Execute to the standard
Ensure content complements procedures
Ensure experience complements procedures
Educate driver safety standards
Educate driver compliance standards
Audit driver safety standards
Audit driver compliance standards
Track performance on road ride behinds
Monitor performance on road ride behinds
Measure on-road quality
Identify re-training opportunities
Identify process improvement opportunities
Drive different motor vehicles
Drive in accordance with DOT requirements
Participate in on-road processes
Be a resource for driver training questions
Work different shifts
Travel to support other sites
Work as a peer trainer
Motivate Delivery Associates
Coach Delivery Associates
Provide feedback to Delivery Associates
Travel to multiple sites
Gain DOT Regulation Qualification
How You'll Work.
Team & Collaboration
Partner with DSPs; Partner with Operations Managers; Partner with Area Managers; Partner with Learning Teams
Communication Scope
Answering questions; Finding answers
Full Job Description
Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices. As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response. As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements. Key job responsibilities • Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs • Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Lear
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