Lalamove
logistics
DriverOperationsAssociateDriverManagement
“Driver Operations Associate - Driver Management at Lalamove. Skills: Driver management, Case resolution, Customer experience. Provide daily face-to-face assistance for drivers involving account. Ensure positive experience for drivers visiting the hub”
Industry & Context.
Provide effective solutions; Identify patterns; Identify inefficiencies; Identify risks
Willingness to work in Quezon City
What They're Looking For.
Must Have
2+ years of experience in case management, driver support or customer service in a fast-paced environment, Knowledgeable in using Microsoft Excel and Google Sheets, Experience using case management or CRM tools
Nice to Have
Experienced in managing complex or sensitive driver cases, Able to identify patterns, inefficiencies, and risks from case data and act on insights
What You'll Do.
Provide daily face-to-face assistance for drivers involving account
Ensure positive experience for drivers visiting the hub
Provide clear and accurate information regarding the service
Manage and resolve high-priority or complex driver cases
Resolve safety violations
Resolve brand impacting cases
How You'll Work.
Communication Scope
Verbal communication; Written communication
Applying for this Driver Operations Associate - Driver Management role?
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ANONYMOUS · UNFILTERED
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