Lalamove
Bangladesh
DriverManagementAssociate
Neural analysis suggests this role is
optimal for Mid candidates.
“Driver Management Associate at Lalamove. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Analytical and data-driven mindset, Persuasive and confident communicator, Outgoing and open-minded personality. Ensure Flawless Corporate Service. Increase and enhance Corporate Order Fulfillment by conducting in-depth, data-driven analysis on location metrics and driver quality.”
What You'll Achieve.
Increase and enhance Corporate Order Fulfillment; Ensure top-tier service standards; Achieve targeted conversion rate
Industry & Context.
Analytical and data-driven mindset to dive deep into location metrics and historical churn data, translating complex insights into actionable strategies for driver retention and flawless fulfillment.
What They're Looking For.
Must Have
Minimum of 3 years of experience in a similar role, Previous experience in driver/community management, Proficient in Google Workspace (Docs, Sheets, Slides, Forms)
Nice to Have
Knowledge in Tableau or Power BI or similar tools, Experience of In-App Comms and CRM
What You'll Do.
Ensure Flawless Corporate Service
Increase and enhance Corporate Order Fulfillment by conducting in-depth
data-driven analysis on location metrics and driver quality.
Execute strategic calls and follow-ups to driver partners based on individual driver history to ensure top-tier service standards.
Lifecycle & Mission Optimization
Manage driver mission setups and properly utilize PDS (promotion
discount & subsidy) to guide driver partners to provide better service as well as increase earnings.
Ensure Mission & PDS are properly assigned to drivers based on their current cohort of activation
reactivation and retention
Offline-to-Online Driver Conversion
Achieve targeted conversion rate by identifying merchants who currently use their own regular offline drivers and successfully pitching
and transitioning those drivers onto our platform.
Driver Reactivation & Retention
Reactivate churned drivers by proactively analyzing historical churn data (understanding exactly when and why they stopped driving) and effectively communicating relevant Lalamove Unique Selling Propositions (USPs) to win them back.
How You'll Work.
Communication Scope
communication; presentation & selling skills
Full Job Description
## What You'll Do Ensure Flawless Corporate Service: Increase and enhance Corporate Order Fulfillment by conducting in-depth, data-driven analysis on location metrics and driver quality. Execute strategic calls and follow-ups to driver partners based on individual driver history to ensure top-tier service standards. Lifecycle & Mission Optimization: Manage driver mission setups and properly utilize PDS (promotion, discount & subsidy) to guide driver partners to provide better service as well as increase earnings. Ensure Mission & PDS are properly assigned to drivers based on their current cohort of activation, reactivation and retention, Offline-to-Online Driver Conversion: Achieve targeted conversion rate by identifying merchants who currently use their own regular offline drivers and successfully pitching, onboarding, and transitioning those drivers onto our platform. Driver Reactivation & Retention: Reactivate churned drivers by proactively analyzing historical churn data (understanding exactly when and why they stopped driving) and effectively communicating relevant Lalamove Unique Selling Propositions (USPs) to win them back. ## What We Seek Analytical and data-driven mindset to dive deep into location metrics and historical churn data, translating complex insights into actionable strategies for driver retention and flawless fulfillment. Persuasive and confident communicator with strong selling skills, capable of effectively pitching Lalamove’s Unique Selling Propositions (USPs) to convert offline drivers and win back churned partners. Outgoing and open-minded personality that can interact, negotiate, and influence driver partners with different profiles, ensuring top-tier service standards through strategic calls and follow-ups. Hands-on and strategic approach to manage lifecycle operations, with the ability to properly utilize incentives (PDS) and mission setups Strong sense of prioritization and structured mindset to seamlessly juggle multiple tasks ## What
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