Montclair State University
DreamscapeLearnPodOperationsCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Dreamscape Learn Pod Operations Coordinator at Montclair State University. Skills: operational use and deployment of the Dreamscape Learn Studio, coordinating daily operations, customer service, troubleshoot VR equipment issues, manage the Return Merchandise Authorization (RMA) process, scheduling system maintenance, facility operations, cleaning and safety protocols, training and materials development. coordinates the operational use and deployment of the Dreamscape Learn Studio. ensuring users”
What You'll Achieve.
ensuring users have safe and meaningful learning experiences; optimizing studio operations; delivering immersive Dreamscape Learn experiences to the student population; supporting operational excellence; delivering outstanding customer service; ensuring impactful and engaging learning experiences; ensuring all guests have a positive and memorable experience; ensuring efficient utilization and throughput
Industry & Context.
Technical aptitude and ability to troubleshoot hardware/software issues in real time
Flexibility to work varied hours, including evenings or weekends, based on academic scheduling needs
What They're Looking For.
Must Have
Bachelor's degree from accredited college or university in media, education, technology, or a related field., Minimum of two years of relevant experience in operations, customer service, academic support, or a technology-enabled environment, customer service and interpersonal skills, with the ability to engage diverse student, faculty, and guest populations, Experience coordinating schedules, managing logistics, or overseeing daily operations in a fast-paced environment, Technical aptitude and ability to troubleshoot hardware/software issues in real time, Ability to learn and operate virtual reality (VR) systems and related technologies, organizational skills with attention to detail and ability to manage multiple priorities simultaneously, Excellent communication skills., Ability to enforce safety, operational, and facility protocols consistently and professionally, Flexibility to work varied hours, including evenings or weekends, based on academic scheduling needs
Nice to Have
Prior experience working with virtual reality (VR), augmented reality (AR), gaming systems, or immersive technologies, Experience in a university lab, studio, experiential learning environment, or similar setting, Demonstrated experience supervising, training, or mentoring staff, student employees, or teams, Familiarity with scheduling systems, ticketing systems, or lab/resource management platforms, Basic knowledge of equipment maintenance, inventory management, and vendor coordination (e. g. , RMAs), Demonstrated ability to handle high-volume user environments while maintaining quality service, Interest in immersive learning, experiential education, or innovation in higher education, Experience collecting feedback or basic data to improve operations and user experience
What You'll Do.
coordinates the operational use and deployment of the Dreamscape Learn Studio
ensuring users have safe and meaningful learning experiences
optimizing studio operations
Coordinating daily operations of Dreamscape Learn immersive spaces
ensuring impactful and engaging learning experiences.
and coach a team of student employee operators.
Provide guests with historical context on Dreamscape Learn and guide them through the VR experience from start to finish.
Deliver exceptional customer service
ensuring all guests have a positive and memorable experience.
Serve as the lead in checking users into their experiences
ensuring equipment is functioning correctly
overseeing each session
and managing equipment during and in between learning sessions.
Troubleshoot VR equipment issues and escalate to the DSL Technical Support Help Desk when needed.
Replace defective hardware and manage the Return Merchandise Authorization (RMA) process with external vendors.
Conduct regular testing
and calibration of Dreamscape Learn VR pods and related equipment.
Assist students and faculty in leveraging Dreamscape Learn technology for VR development projects and other academic initiatives.
Maintain the Dreamscape Learn scheduling system
ensuring efficient utilization and throughput.
Oversee facility operations
ensuring proper opening and closing procedures.
Maintain adherence to cleaning and safety protocols in alignment with university standards.
Maintain current knowledge in technological aspects of Dreamscape VR
Develop and conduct training and materials for students
Collaborate with Broadcast and Media Operations throughout the year on select projects and at designated times.
Perform other duties as assigned.
How You'll Work.
Team & Collaboration
works collaboratively with members of the Dreamscape Learn team, notably the Director, as well as faculty, staff, and student users of the Studio.; Collaborate with Broadcast and Media Operations throughout the year on select projects and at designated times.
Communication Scope
Excellent communication skills.
Process & Methodology
managing logistics, overseeing daily operations, managing multiple priorities simultaneously
Full Job Description
**IMPORTANT APPLICATION INSTRUCTIONS:** * **Upload Resume or Curriculum Vitae** for automatic population of information to the application. * The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application. * **Review information** and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate. * In the **“My Experience”** section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents. **Note:** If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application. **Job Description** ** _SUMMARY_ :** Reporting to the Director of Dreamscape Learn (DSL) at Montclair State University, the Dreamscape Learn Pod Coordinator coordinates the operational use and deployment of the Dreamscape Learn Studio, ensuring users have safe and meaningful learning experiences and optimizing studio operations. The Pod Operations Coordinator works collaboratively with members of the Dreamscape Learn team, notably the Director, as well as faculty, staff, and student users of the Studio. The Pod Operations Coordinator plays a critical role in delivering immersive Dreamscape Learn experiences to the student population while supporting operational excellence and delivering outstanding customer service. **_PRINCIPAL DUTIES AND RESPONSIBILITIES_ :** * Coordinating daily operations of Dreamscape Learn immersive spaces, ensuring impactful and engaging learning experiences. * Recruit, hire, train, mentor, supervise, schedule, and coach a team of student employee operators. * Provide guests with historical context on Dreamscape Learn and guide them through the VR exp
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